Big Day, Bright Future

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Like many people across the country and throughout the world, the staff at Ruby Receptionists is celebrating on this historic day.  As I am writing this, it is early and still dark outside, but the excitement in our office is palpable as we prepare for the inauguration of our new president.  I’ll admit I’m having more than a little trouble focusing on my work, but I can’t think of a better occasion to let my mind wander from tasks at hand.

I’m sure I’m not alone in reflecting on the past and considering the future today.  I have been with Ruby for a little over four years, beginning as a remote receptionist in 2004.  What started as a part-time job and a way to pay the rent has since become a career.  Just as my role has changed, Ruby has changed in many ways over the years, and continues to do so, as growing businesses must.   Thankfully, one thing that has remained constant is the importance placed on the thoughts, hopes, and goals of our staff members.  New ideas and constructive criticism are not only appreciated at Ruby—they are integral to our success.  As Ruby and world at large changes, we aim to provide consistently excellent service, and foster personal and professional growth among our employees.  These are simple goals, but without the investment and feedback of everyone at Ruby, they would be impossible to accomplish.  Our hardworking staff and their brilliant ideas keep Ruby moving forward.   When something seems out-of-place, impractical, or clunky, our staff pipes up.   When someone has knowledge that might better the business, that knowledge is shared.  Perhaps most important voices are those of our receptionists—without them, Ruby wouldn’t exist.  Our receptionists are our editors, teachers, and sentinels.  They notice trends before they become problems, seek out ways to improve protocol, and constantly strive to impress our clients.  More than that, they are a team, and their camaraderie is unlike anything I’ve experienced at any other job.  Ruby’s foundation is strong because of our receptionists, and thanks to their efforts, it will remain strong many years to come.

I am full of optimism today.  The future is bright in so many ways.

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Creating Relationships With Customers: Notecards

At Ruby Receptionists, as a virtual receptionist company, it is important for us to stay connected with our clients and do everything we can to keep the personal touch alive in our very virtual world. One way we try to stay connected is sending personal notecards at every opportunity we find. So, when our President, Jill Nelson mentioned she could think of 100 reasons to send a personal notecard, I knew I was up for the challenge and could possibly surpass 100 reasons.

Here are just a few:

  1. Birthday! Whether, a client or a client’s family member is celebrating their birthday, send a notecard wishing a happy birthday and you’re certain to make them feel special on their special day!
  2. Anniversary of a marriage or relationship. Celebrating your client’s personal success is just as important as celebrating their professional success. If you hear someone is celebrating their anniversary, this is a great time to wish them future happiness and send a notecard.
  3. Anniversary of your professional relationship. What better time to show your clients how much you value their business than at the anniversary of your professional relationship?  Make an annual habit of this, and your clients are certain to understand your appreciation for them!
  4. Has your attorney client just won a big case? Send a note card congratulating them.
  5. Just had a baby? Send a note card, welcoming the new little life into the world!
  6. Has your client just moved offices or to a new home? This is a great opportunity to wish them success in their new space.
  7. Has your client recently won an award? When Ruby Receptionists won the RecycleWorks award, we were thrilled to receive so many friendly note cards from our vendors and colleagues, congratulating our success!
  8. Has your client had to cancel your business partnership because of the growth of their business? Although it is unfortunate that they must cancel their partnership with you, it is wonderful that they have grown and your business helped contribute to their growth.
  9. Thanksgiving. Thought holiday cards started after Black Friday? No way! Thanksgiving is an excellent opportunity to send a personal note card and give thanks.
  10. Your favorite client? Send a note card just to say hello!

I’m thrilled to receive any mail that is not a bill or junk, so when I receive a personal notecard it truly makes my day. Whether it is a client, vendor, colleague or friend, take the time to make someone’s day by sending them a personal notecard! Who knows, you might receive a thank you note in response.

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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.