Real, Live Virtual Receptionists

If you’ve heard them, you already know that our remote receptionists are cheer experts. How do the Rubys do it?  Well, our live virtual receptionists have a simple goal: to make a positive impact on every caller’s day. A less-than-happy caller is just an opportunity to go the extra mile and prove that we’re more than an answering service! Turning every call into a positive experience is easier than you might think. Here are three simple ways to make every call an upbeat one:

  1. Focus on the positive. You may not be able to do exactly what the caller wants, but you can always help in some way. When asked a tricky question, frame your response around what you’re able to do. Rather than saying “I can’t do that,” try beginning your response with a positive comment, such as “As the receptionist, I can…” or “I’d be happy to…” There are tons of things you can’t do (fly? read minds? name all the state capitals in 10 seconds?).  What matters is your willingness to help in whatever way you can.
  2. Don’t boss. Always ask for information from your caller — never demand it. If your caller’s not in a good mood to begin with, they definitely won’t appreciate being told what to do. When gathering a caller’s name, for example, use a polite question like “May I have your name?” Avoid statements like “I need your name.”
  3. Be polite! Not sure how to come across as gracious? Stick with the old standbys your parents taught you: please and thank you.  Use these magic words, and use ’em liberally — they work, and they’re increasingly rare these days.  Any time a caller answers your question, reply with a “thank you.” When asking a question of your caller, try peppering it with a “please.” And don’t forget the cherry on top! When a caller says “thank you,” always respond with “you’re welcome!”

How do you wow your callers? Share the wow wealth and let us know @callruby on Twitter!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Ruby Receptionists Gets a New Home!

Reading time:

Ruby Receptionists' new space
Photo by Cathy Cheney, Portland Business Journal

We are thrilled to announce that Ruby® Receptionists will be moving next year! Thanks to a lot of hard work by Ruby Founder/CEO Jill Nelson and innovative thinking by Principal Mike Nye with Capacity Commercial Group, we have found the perfect new space to accommodate our growing virtual reception service. It took over a year for us to find the right place, and we happily ended up finding a fantastic location in the eco-conscious Lovejoy Building, just a few short blocks from our current studio. Our new home will be located on Lovejoy Street – the perfect street name for a company devoted to Fostering Happiness!

We wanted to make sure that our new space would have the capacity to keep our live virtual receptionists happy while we grow so that Ruby can continue to provide the top-notch service that our clients rave about, all from the heart of the Pearl District.

The Portland Business Journal has published an article chronicling the big decision. We had initially negotiated lease terms for the top floor of another building but lost it at the last minute to technology giant Microsoft Corp. After that, it was kismet that brought us our new home. Our office broker Mike Nye formulated a plan to ask his former client Bryan Howe with MasterPlans to move to smaller quarters in the Lovejoy Building and have Ruby take over the rest of the floor. MasterPlans agreed. After that, it was smooth sailing; as Wendy Culverwell wrote in her article, “Ruby Receptionists was an easy tenant to approve. Its business model works well in a down economy and it had a history of paying Pearl District rents.” We’re delighted to have secured such an amazing space and are looking forward to growing and supporting even more businesses.

If you’re a subscriber of the Portland Business Journal, you can read the full article here. Otherwise, you can read it in its entirety via the Portland Chapter of Entrepreneurs’ Organization.

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

We are thrilled to announce that mid-2011 Ruby® will be moving into a new space! Founder/CEO Jill Nelson signed the lease on a larger space a few short blocks from our current studio. We’d like to thank our clients for supporting us as we continue to grow, and we look forward to adding many more friendly, professional virtual receptionists to the Ruby phone answering team! From this new venue we’ll be able to help even more businesses and continue to provide the exceptional level of service our clients rave about. The Portland Business Journal chronicled how the move came about (full version for non-subscribers available via the Portland Chapter of Entrepreneurs’ Organization).

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Happy Thanksgiving!

Reading time:

We’re incredibly thankful to our clients, fans, followers and friends of Ruby for your continued support! We’re grateful for the opportunity to make a difference in so many people’s days…and help businesses flourish!

As a friendly reminder, our team of live virtual receptionists will be taking a day off from answering phones to eat some much deserved turkey, tofurkey or other festive fare; Ruby Receptionists will be closed in observance of the holiday on Thursday, November 25, 2010. Calls will be handled as per your after-hours instructions.

Hope everyone has a safe and happy holiday!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

The State Bar of Arizona's lending library
A selection of the State Bar of Arizona’s robust lending library

I’m here in Arizona as a sponsor of the State Bar of Arizona Solo and Small Firm Conference, and yesterday I had the extreme pleasure to spend some time with a few Ruby clients in person. Ruby-client Gil Shuga (Law Office of Gil Shuga) was attending the conference and stopped by to say hello. Thanks again Gil; as you said, it’s always nice to put faces to names and voices!

In the evening, I had dinner with Nate Stone (Donison Law Firm) and Andrew Lahser (Law Office of Andrew Lahser); neither of them attended the conference, but both were kind enough to drive over to meet me for dinner. They were excited to meet “a real live Ruby,” and I was excited to meet real live Ruby-clients!

It’s so fabulous to get to hear stories about how Ruby has been able to affect even the crankiest of callers. There was one story about a particularly gruff, querulous caller who took the time to mention how marvelous she thought the receptionist was. Apparently, if we could impress her, we could impress anyone!

It’s also thrilling to hear how having our live virtual receptionists answer the phone can make such a difference in new client acquisition for a solo firm. But best of all, it’s wonderful to fly 1,000 miles, connect with people in the Ruby community, and feel so welcome!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Last week, I blogged about how Ruby’s live virtual receptionists — unlike traditional answering service operators—can actually return calls on your behalf. But how will you know what happened on the call? How long it took? Ruby makes it easy to keep track and stay organized — after all, we’re here to help!

As Ruby client Scott Lanehart pointed out on our Facebook page (thanks, Scott!), the virtual receptionist will follow up each call by sending you a detailed account of what happened. She will note whom she reached, reiterate what information she relayed, and note any additional questions the other party may have had. And just like that, you’re filled in, without having to dial a single digit.

And if you’re looking to monitor your overall usage? That’s where the Member Services Page comes in! Besides helping you look up messages and track your call usage, you can also see a sortable list of the “Assists,” or outbound calls made on your behalf. Each entry will include a reminder of who requested the call and to whom the call was made:

Screening-Phone-Image.jpg

So if you use this feature a lot or a little, you’re always in the loop!

Of course, I’ve only scratched the surface when it comes to how to use Assists. Are you a current client who has a memorable story about how you used this convenient feature? Dish in the comment section below!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Incentive campaign

Ok, so you’ve done all your prep work. You know what you want to do, you have a plan… now how do you make it happen? After running several energizing campaigns for Ruby® Receptionists’ live phone answering crew, I’m excited to share four more tips about the nuts ‘n’ bolts of running an inspiring campaign!

Timing is everything.

During your busy season, it might not be in your best interest to launch a participation-based campaign when your staff will be focusing elsewhere. However, incentive campaigns are a fabulous tool to add some pick-me-up to a slow season or a dreary winter month!

Make it fun!

Incentive campaigns should shake up the ol’ humdrum routine and make people feel appreciated and part of team effort. Competition can be a valuable motivator for some people, but it can also tear a team apart, so it’s important to find a balance.

Promote.

I like to launch our incentive campaigns at our quarterly staff meetings because it gives me a chance to get our virtual receptionists jazzed about it right off the bat. After you launch, be sure the keep up the cheerleading! Use everything you’ve got — emails, company newsletters, a bulletin board, flyers in the office, intranet sites, and so on to promote and create excitement.

Find your influencers and get them involved.

Leading by example works. Getting your company’s senior members and managers on board is definitely important, but employees look up to more people than just their boss. Regardless of their title, if you can find those influencers and put a bit of extra focus on getting them engaged, I think you will be surprised with how well that will motivate your team as a whole.

You’ve heard what I do for our team of live virtual receptionists; are there other tricks that you use to keep employees happy and motivated? Post your tip below!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Remote Receptionist Outbound Calling
Virtual receptionist Stefani V.

Have you ever thought, Gee, I wish somebody could call this guy back for me…? You’ve got a jam-packed day, and one of your clients just needs a simple answer. Don’t worry, Ruby® is here to assist — this is simply one of the ways we differ from a traditional answering service.

Along with answering phones, our friendly and professional virtual receptionists can make outgoing calls on your behalf! Here at Ruby, we’re all about making your day easier, so we relish the chance to help take some of the pressure off.  We can…

  • Relay information. Does your client have a simple question, but you’re headed into back-to-back meetings? No problem. Let us know, and we can relay the answer in a flash. Keep your clients informed and happy — without having to break away from your work.
  • Gather more details. Say you’re an attorney and need a little more background on a potential client’s case. Let us know and one of our virtual receptionists would be happy to collect whatever clarifications you would like.
  • Confirm appointments. For an added touch of professionalism, Ruby’s live virtual receptionists will happily confirm appointments on your behalf. We’ll even remind them if there’s anything special they need to bring!

Are you a Ruby client who has found assists like these particularly helpful for your time-management? Do you have other ways you use this feature? We’d love to hear your thoughts – please post ‘em in the comment section below!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Incentive campaigns keep our virtual receptionists sharp
Photo by Steven Depolo

Oh, the incentive campaign. The mere mention of an incentive campaign, and you’ll either be a kid in a candy store, or you’ll be shakin’ in your boots. I myself get giddy just thinking about the potential. Incentive campaigns are one of our favorite motivators here at Ruby® Receptionists; our team of virtual receptionists are top-notch because we support them in developing their phone answering skills while fostering a little happiness in the process.

Think you can’t host an incentive campaign because of the size of your company or your limited budget? A little goes a long way! Here are four tips on getting started:

  1. Set clear goals. What are you hoping to achieve with your incentive campaign? Are you trying to increase your numbers, move a certain product, build teamwork, improve a particular skill set? Let that be your starting point to build the game.
  2. Know your team. Don’t just make some generic campaign — really think about your audience and who will be participating. What motivates them? Think carefully about the tasks as well as the reward; it will make them feel invested and the participation level will be much greater.
  3. Pick the right reward. It’s true that we all love a monetary reward, but cash is not the only motivator. For example, because our virtual receptionists are female and quite a few of them are novice chefs, kitchen gadgets — and prizes such as manicures and spa days — are always favorites at Ruby. Consider what you want to achieve when you set prizes as well — would a group prize (like a pizza party or a new fun toy for the break room) or an individual prize be more fitting to your campaign?
  4. Build a budget. Incentive campaigns do not have to be expensive. No, really — they don’t! Small tokens of thoughtful appreciation are so important to morale; just focus on the little things that make people’s days better. Small prizes like a long lunch, ice cream parties, gift cards, etc. can be really well-received if you present them thoughtfully.

I’ve already shared a few of our campaigns – like Random Acts of Happiness and Rubies for Rubys. What are favorite campaigns that you’ve hosted or been involved in?

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.