Play the Glad Game
Welcome to Glad Town!

I have a secret: I play the “Glad Game!” As Rubys, we frequently hear the same question: “How do you sound SO happy all the time?” While our team participates in many happiness-boosting activities, I have another little trick to enhance my positivity.

I first learned about the Glad Game in the 1960 movie Pollyanna, in which an orphan moves to a dreary small town and wins it over with her unrelenting cheerfulness. Pollyanna’s philosophy is that in any situation in life, there is always something to be glad about. The townspeople in this story are an unhappy sort, and point out their misery at every turn. Pollyanna responds to each of their complaints with a reminder of gratitude. The townspeople think they have her stumped when they cannot find a single thing they like about Sundays, but she points out that they should be glad it is six full days until the next Sunday!

Playing the Glad Game in your daily life is simple! When you encounter a situation that is not ideal, try to think of one thing you about it that makes you glad. Stuck in traffic? Be glad it’s not raining! Have a busy Monday ahead of you? Be glad your business is thriving (or that you have virtual receptionists to help you)! Try saying your “glad statements” out loud to yourself to further reinforce your message!

I challenge myself to play this game whenever negative thoughts creep into my mind. Recently, I got a flat tire. At first glance, there’s nothing to be glad about in that instance. After just a few seconds, though, I could think of a ton of reasons to be grateful! “I’m glad I have a spare tire,” I told myself. “I’m glad I know how to change it. I’m glad I’m in a safe place to pull over. I’m glad I’m on my way home so I won’t be late anywhere!” Without the Glad Game, an event like this has a tendency to affect your whole afternoon. Instead, just a few minutes later I had my spare tire on and was happily heading home!

It’s not just a Thanksgiving holiday game; the next time you’re dreading a particular meeting, or frustrated with the way a project is going, give the Glad Game a whirl! Facing these tasks with a sense of gratitude will boost your mood and will put you in the right frame of mind to tackle that challenge!

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Untitled

Whether you’re embarking on new receptionist job or just filling in for the afternoon, here are four easy ways to sound like a pro from the get-go:

Begin every call with a great greeting. Start with a warm welcome like “Good morning” or “Thank you for calling” (or use both). Be sure to state the business name, and if you feel like upping the friendliness factor, try introducing yourself. Always end your greeting with an offer of assistance. Here’s what a solid greeting looks like:

Good morning! Thank you for calling ABC Company. This is Ruby. How may I help you?

Courtesy is key. The secret to making a good impression can be summed up in two words: friendliness and professionalism. Commanding phrases like “I need your name” are a big no-no; always ask for information politely, as in “May I ask who is calling?” Use “please” and “thank you” liberally, as well as upbeat, affirmative words like “absolutely” and “certainly.”

Fear no question. If you’re new to a job chances are you’re going to be asked questions you’re not quite sure how to answer. Here’s a trade secret: You don’t have to have an answer in order to reply with confidence and grace. Instead of uttering a defeated “I don’t know,” try “That’s a great question! I’ll be happy to look into that for you,” or “Good question! I’ll find the best person to answer it.”

Know there’s always a way to help (and offer it!). If you’re not able to put your caller in touch with the person they’re looking for, be prepared to offer something else. For example, saying “Tim is in a meeting” is not so helpful, but add a bit more to it and you’re on the right track:

Tim is in a meeting at the moment, but I’ll be happy to take a message!

Tim is in a meeting at the moment. Would you like me to try his assistant?

And remember, it’s your overall friendliness and desire to help that will make a difference in your callers’ days. With a little kindness and courtesy, you’re sure to make a great impression on every caller!

Photo via Flickr user locosteve

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.