Play the "Glad Game" to brighten your workday!

I have a secret: I play the “Glad Game!” As Rubys, we frequently hear the same question: “How do you sound SO happy all the time?” While our team participates in many happiness-boosting activities, I have another little trick to enhance my positivity. I first learned about the Glad Game in the 1960 movie Pollyanna, […]

Arm Your Receptionist with Ruby’s New Receptionist Survival Kit

Whether you’re embarking on new receptionist job or just filling in for the afternoon, here are four easy ways to sound like a pro from the get-go: Begin every call with a great greeting. Start with a warm welcome like “Good morning” or “Thank you for calling” (or use both). Be sure to state the business name, and if […]