Set the tone for a cheery conversation and have callers exclaiming “It’s A Wonderful Life!”,  by adding our free holiday hold music to your account today! When our cheerful virtual receptionists are trying your line, your callers will hear a fantastic collection of holiday classics (Certified “Grinch-” and “Scrooge-” free).

 

To update your default hold music to our seasonal tune, simply contact our Client Happiness team by email at staff@callruby.com or give us a call at 866-611-7829.

Want to customize your hold music for the rest of the year? Ruby has you covered! Choose from our six free music options, available year-round. We’re also happy to use your own custom music or message as well, for a small hosting fee—just say the word!

Click here to check out all of our complimentary hold music options. Whether it’s holiday music or modern rock, our custom hold music is a great way to showcase your company’s personality and create connections with your callers.

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The snow is falling, the bird is in the oven, and your tickets are booked. Yes, the holidays are here and while you may be taking a break, your business doesn’t have to. No matter what your plans, Ruby can help keep things running smoothly in a number of ways.

Spread Holiday Cheer with Your Greeting & Hold Music

Change things up this holiday season with a custom greeting! Delight your callers with a “Season’s Greetings!” or “Happy New Year” in place of your usual greeting. You can also get your callers in the holiday spirit while they wait by replacing your standard hold music with custom holiday music. We have a selection of tracks to choose from, or you can provide us with the music of your choice.

To update your greeting or hold music, simply email staff@callruby.com with your desired change—we’ll be happy to help.

Keep Callers Informed with a Personalized Voicemail Greeting

Heading over the river and through the woods for the holidays? Instead of having your callers reach your standard voicemail greeting and wondering when you’ll call back, provide a personalized greeting just for the occasion! Update your voicemail with specifics like the duration of your absence or changes to regular business hours. You can update your greeting through our Member Services site, or we’d be happy to record a new voicemail greeting for you in our famous Ruby tone.

On the Move? Update Your Status

One of the most useful tools for this time of year is our status feature. Status tells our receptionists how to handle calls for a specific duration of time.

Perhaps you’re visiting with family and would like all callers to be offered voicemail or to leave message. If the judge on your big case calls, however, you want to make sure we transfer him to your cell phone immediately. Don’t worry—Ruby’s got your back! Or maybe you’d like all potential new clients who call in to go to Keith instead of Annie for the next week while he’s out on vacation. Update your current status or schedule one for the future through our mobile app, or let staff@callruby.com know what you’d like to change and the duration of time you’d like the instructions followed, and we’ll take care of the rest!

We Help With Making Calls Too!

Busy gift shopping and don’t have to time to call your dentist back to confirm your cleaning appointment? Our aptly named Happiness Concierges can make outbound calls on your behalf, known as Assists. We can make calls informing your clients you will be out of town, to reschedule appointments, or even confirm appointments and dinner reservations! Simply email our Happiness Concierges at staff@callruby with the details of your call request (name, phone number, etc.), and we will make the call for you.

With all these features at your fingertips, you can breathe easy and enjoy your time with family and friends knowing we’ve got your business covered.

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Creating connections can be tough if you’re an introvert or struggle with small talk, but that doesn’t mean it’s impossible. We’ve made personal connections an integral part of what we do here at Ruby every day, so we’ve put together a simple three-step process you can follow to up your conversation game. Let’s get started and make some meaningful connections!

Step 1: A Dazzling Introduction

We’ve all done it to ourselves before: the lackluster introduction. “Hello, I’m Jan from accounting.” Right off the bat, we’re talking about work. That’s great if you’re in a job interview, but in a social setting, it’s much more meaningful to talk about who you are as a person. After all, you never get a second chance to make a first impression!

Instead of introducing yourself with your job title, share an interesting detail about yourself. Are you an avid viola player? Perhaps you train hamsters on agility courses on the weekends. Have you traveled abroad? Share a fact that says something about who you are, not what you do for a living.

For extra pizzazz, follow that up with an immediate conversation starter—and don’t be afraid to throw in a little humor. The great thing about an introduction like this is it enables you to move right into interesting topics without any awkward lulls.

Let’s take a look at some dazzling introductions:

  • Hi Mary! My name’s Jan, and I was lucky enough to travel to Greece with my two sisters this summer. It was magical! Are you much of a traveler?
  • It’s so nice to meet you, Bob! I’m Jan, and I have three children under the age of five. Would you like some stale crackers from the bottom of my purse?
  • Hello, I’m Jan! I can juggle up to six objects at once. Do you have any bizarre talents?

Step 2: Topics that Sparkle

Once you get past the intro, it’s time to really work your magic. Keep your conversation alive by keeping the topics interesting, relevant, and appropriate.

If conversations with strangers are intimidating for you, create a list of questions or topics ahead of time, and keep them top of mind in case you need to re-energize a conversation.

Here are some of our favorite conversation starters:

  • In your opinion, who is the funniest person alive?
  • If you could choose any superpower, what would it be?
  • If time travel were an option, which period would you travel to? Would you still do it if you weren’t able to travel back to the current time?

Step 3: Shine with Active Listening

Here comes the most important part: listen! It’s easy to move from “listening” to “thinking about the next thing I’m going to say” without realizing it. Pay attention to your inner monologue, and when you notice that happening, consider asking a non-autobiographical question instead. Don’t worry that you won’t have the opportunity to speak your piece or tell your stories—a good conversation has a natural ebb and flow to it, and you’ll get back to being the main storyteller before you know it.

Here are some of our go-to questions for practicing active listening:

  • What inspired you to do that?
  • What was your favorite thing about that situation?
  • How did you prepare yourself for that event?

Now that you’ve got the basic steps for having a fantastic conversation, get out there, enjoy those holiday parties and create some connections!

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How Ruby builds customer loyalty.

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At Ruby, we pride ourselves in being an integral part of our clients’ team. Any opportunity to make their lives easier and better genuinely delights us! We are thrilled to retain many long-term clients and have been overjoyed to watch their businesses flourish over time. This week, we sat down with our Client Loyalty Associate, Casey Spurgeon, to discuss how Ruby builds lasting client relationships.

Casey Spurgeon

What is your role at Ruby?

I am the Client Loyalty Associate. My job is to check in with our clients regarding our Ruby service. I see how everything is going, and help with any questions or account updates they might have at that time. Also, I offer suggestions and tips on how to make the most out of our service for their company.

Why is focusing on client loyalty important for any business?

Every business wants happy customers, and paying customers deserve to be provided with great customer service. To me, client loyalty is important because you want your customers to know you’re there for them, and want to help with anything and everything. When they call and immediately get someone on the line that will listen, it builds a relationship so your customers know they can reach out at any time.

What is your favorite part about your role?

Chatting with clients! I receive some really great feedback about our service and get to know a lot of really awesome people along the way.

How does Ruby do things differently, with regard to building client loyalty?

Ruby is different because everyone at Ruby really cares about our clients and possesses a genuine desire to help them build their business and flourish as much as possible. As employees, we are given endless amounts of tools, as well as use our own creative ways to build a long lasting relationships with the people we interact with each day.

Do you have one favorite tip for building client loyalty?

Get to know who you’re talking to! I enjoy learning something new about someone or sharing a laugh over something we have in common. There’s no better feeling then make a connection with someone AND assisting them in making the most out of their service.

What do you think is the most important factor in keeping a customer’s business?

I think the key is to be genuine with each person you interact with, respect their business, and really listen to what they have to say. My goal is when I get off the phone, the person on the other end is informed as well as happy!

Big thanks to Casey for giving us a glimpse of how Ruby builds long-lasting relationships with clients. Ruby loves to support, surprise, and delight our clients every day. In a month all about celebrating gratitude, we are particularly mindful of how fortunate we are to be a partner to so many exceptional people and businesses. We consider ourselves privileged to contribute in a positive way to the lives of our clients (and their clients, too!)

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Ruby answers calls live.

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why hire Ruby Receptionists

Here’s an interesting factoid for all you service sticklers out there: 67% of customers have hung up the phone out of frustration if they could not talk to a real person, according to a Consumer Reports survey. 67 percent!

That’s a lot of missed opportunities to serve customers when they need it most, and not to mention the lost sales and chances to connect with potential new customers.

At Ruby, our clients trust us to make a great impression with every caller, and in return we ensure calls are answered promptly answered by a smart, friendly receptionist who is ready to help—24/7, 365 days a year.

That’s not always the case with other call handling options. Auto-attendants are confusing, time-consuming, and leave callers wanting nothing more than to speak with someone (we’ve all been there!). Even an in-house receptionist needs to step away for lunch breaks, sick days, and the occasional vacation. Ruby, on the other hand, never takes a day off and won’t leave your phones unattended for a coffee break. In fact, we constantly watch call trends to ensure we have enough people to greet callers with a real live person, even if it is lunchtime!

Consider the perspective of a potential new customer. When seeking a new product or service, they’ll set aside only a few minutes from their busy day to make a phone call and cross this item off their to-do list. If nobody answers, odds are that customer will reach out to other businesses until someone can help while they still have the time. In fact, callers constantly tell us how glad they are to speak with a real person after trying unsuccessfully to reach other companies, and we hear from our own clients that new business has been booming since they gave up the ol’ robot voice for a Ruby receptionist.

Ruby Receptionists Review

We love these success stories!  After all, there’s no telling which callers will take your business to the next level, and with Ruby’s live answering, our friendly and helpful receptionists will make sure not-a-one slips through the cracks.

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.