Creating customers for life

Start creating customers for life.

Whether you sell customizable sporting goods, run a dental practice, or train dogs, you’re in the customer service world. Your expertise in your particular field may attract clients, but the way you treat them is what creates life-long fans! I’ve spent my career in customer service and want to share four game-changing tips that will help you master the art of client interaction.

Avoid distraction.

Focusing solely on the task at hand while maintaining the flow of your business can be a challenge. Yet it makes all the difference! When you’re speaking to someone, try to drown out all background noise. Remaining in the moment will help you think critically about the situation, problem solve, and appear more present—creating a better experience for your client.

Every time I chat with a customer on the phone, all I have in front of me is a scratch pad for notes, and something to fiddle with to keep my hands busy, which helps keep other distractions at bay. This empowers me to give each customer my undivided attention.

The ROI of Personal Connections!

Discover the real, measurable impact great customer service can have on your bottom line.

GET THE GUIDE

Consider their perspective.

You’ve heard the expression, “the customer is always right,”—right?

Of course you have! The reason you’ve heard it is because it’s true. You may know all there is to know about your business, including the nitty gritty details, but your customers are the ones seeing the finished product on display. It’s incredibly important to think about how someone is experiencing your business. After all, customers create revenue and keep you going, so their input is invaluable.

Be genuine.

I once heard a colleague of mine say that when they’re on a call with a customer, they imagine they’re talking to their dad. It sounded silly to me at first, but when I really stopped to think about it, it made sense.

You don’t necessarily have to think about a family member, but try to consider speaking with your customer as if you’re talking to someone who you can be your most genuine self around. Your customers aren’t strangers; they’re real people who are choosing to invest in your company. They deserve to be treated like friends!

Stay curious.

I’m a firm believer in personal growth and development. This means remaining willing and open to learning opportunities. Every time you’re providing customer service, try to stay curious and involved in the situation. How does the customer feel? What caused this to happen? Are there any processes you can implement to avoid a problem in the future? Each interaction with a customer is a learning opportunity to better your practices—and maybe even your products.

Customer service is a rewarding skill. It helps you grow your company, build trust, and—most importantly—it gives you opportunities to make someone’s day.

When you provide stellar service on top of an amazing product, you’re proving your company’s value. Ultimately, you’re showing the necessity for your business in a customer’s life. With these tips in your tool belt, you’ll be well on your way to providing a memorable experience for your small business’ clients. Your customers won’t know how they survived without you!

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Empathy in customer service

When you’re in the business of providing exceptional customer service, the term “empathy” takes on a great deal of importance. Empathy is the foundation of emotional intelligence and creating personal connections, so it’s no surprise that at Ruby® Receptionists we practice empathy every day. But just as we strive to provide positive, personalized service to all of our customers, we strive to extend the same compassion to our team of exceptional receptionists.

Our unique management philosophy, Incent, Inspire, Empower, ensures that our core values—Foster Happiness, Create Community, Practice WOWism, Innovate, and Grow—resonate throughout the company at every level. We invest in great leadership, and our leaders, in turn, invest in the teams they lead.

As Ruby CEO Jill Nelson wrote in a recent blog post for the Small Giants Community blog, “[when] our actions and decisions are in sync with our mission and values, we know we’re carving a path to happy customers, callers, and coworkers.”

Team leader Kelli Terhune brings her caring, compassionate approach to customer service to her unique Incent, Inspire, Empower® practice. By exercising empathy and challenging her team members to apply empathy to their work, Kelli fosters meaningful connections to our service and our customers that empower every remote receptionist to do their best.

Find Incent in the Little Things

As one of the cultivators leading our teams of dedicated remote receptionists, Kelli Terhune knows that creating meaningful connections is all in the details. Whether it’s callers, customers, or her own team members, Kelli makes a point to find “those little but important inspirations” that drive each and every one of us.

For Kelli, incenting her team means “celebrating [her] team member’s accomplishments.” Sharing in these successes recognizes our shared goals, builds trust, and allows team members to identify their strengths as they grow into their role.

Thought starters: What matters to your employees on a day-to-day basis? Take a moment to recognize and share in these accomplishments that drive your everyday operations.

Inspire Through Empathy

Kelli, a seasoned receptionist, understands the value we provide to our customers. To instill this understanding in her team, she challenges them to imagine “how the customer hoped we would handle a call or collect information.” By putting themselves in our customers’ shoes, Kelli and her team engage our mirror neurons—a complex building block of the human brain dedicated to helping us better understand each other and build meaningful relationships through empathy. When we observe another person engaging in an activity, the mirror neurons in our brains act as though we are engaged in that same activity. Or, as Kelli puts it, our receptionists see “how their actions make a difference in their customer’s day.”

Mirror neurons are primarily understood to respond to sight, so as virtual receptionists it is vital that we actively engage and reflect on how we practice empathy in our service delivery. For receptionists like Kelli, the goal isn’t simply to achieve a level of accuracy, but to “really serve our customers.”

Thought starters: Are your employees connected to the product or service they provide? Challenge them to put themselves in your customers’ shoes to better understand your shared goals.

Empower Reflection

As a leader, Kelli strives to give her team members the tools to empower themselves. By recognizing her team members’ strengths and connecting their actions to the effect they have on our customers, each team member can engage in meaningful self-reflection and self-evaluation. More than anything, Kelli finds that this is a good way to drive innovation and performance improvement.

“If they are challenged to find the ‘why’ themselves, it inspires them to be diligent going forward,” Kelli says. “They feel empowered because they are coming up with the reason themselves.”

Thought starters: Are your employees endowed with the tools to evaluate their own performance? Encourage them to reflect on their strengths, their weaknesses, and how their contributions affect the whole.

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Customer Service Chickens

Picture this: It’s Friday afternoon. Your co-workers have all slowly trickled out of the office, the closed sign is on the door, and the weekend is within your grasp. You’re just packing up for two days of fun when your desk phone rings. What do you do?

You could easily ignore the call, leaving the message until Monday. Or you could answer and see who Ruby has for you—just in case it’s important. If you’re Ruby customer Natasza, you definitely take the high road…with a big smile, to boot!

Ruby receptionist Rachel recently reached Natasza two Fridays in a row. These calls were Rachel’s last of the day in both instances and, in both instances, Natasza’s office was technically closed. But Natasza took Rachel’s call anyway and Rachel was struck by how chipper and cheerful Natasza always seemed to be, especially late in the afternoon on a Friday.

Rachel took the time to create a beautiful, hand-drawn, personalized notecard and share her delight with her favorite Friday customer. And she couldn’t have done it any better!

In true Natasza style, she responded with a notecard of her own, one-upping the original connection by adding a fun pencil and chicken flingers to the mix. (What are chicken flingers? Apparently, you stretch them on your finger and fling them across the room for endless office fun!)

Thank you so much for your kind words as well as your fantastic decorative card. It’s hanging in my cubicle. It’s a pleasure speaking with you when you call in. Thank you again for taking the time to spread cheer to me. I appreciate you taking the time. You’re the best.
Natasza

Clearly, Rachel’s kind words made quite the impact on Natasza. It just goes to show that you can never underestimate the power of a handwritten note. Now just watch where you’re flingin’ them chickens, Rach!

Discover WOWism

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Whether you’re on the go, at the job site, or too busy to answer your phone, the Ruby mobile app has your back! Get a quick look at how the Ruby mobile app empowers contractors to take back their day with Plumbing & Mechanical Magazine!

Read the Article

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Jill Nelson at the B2SMB Institute

Business-to-small-business leaders are gathering in San Francisco next month for the B2SMB Institute Leaders’ Forum! Jill Nelson, Ruby’s CEO and Founder, will be joining other prominent thought leaders to discuss how to reach, engage, sell, deliver, and grow small-business customers.

Attending leaders include:

  • Chris Taylor, CMO, Automattic / WordPress.com
  • Laura Messerschmitt, VP of Customer Experience, GoDaddy
  • Laura Goldberg, CMO, LegalZoom
  • Clate Mask, CEO & Founder, Infusionsoft
  • Jill Nelson, Founder & CEO, Ruby Receptionists
  • And many more

This peer-to-peer gathering of executives is a once-in-a-lifetime opportunity to learn from some of the best in the business!

Read the press RELEASE

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Ruby featured in Law Technology Today.

Reading time:

Streamlining your practice to bring in more clients and increase cash flow is an evolving process for most law firms. Law Technology Today recently posted an article highlighting pro-tips given athe the Clio Cloud Conference to running a more efficient practice. Looking to simplify your client intake process? Ruby is here to help! Visit LTT to learn more!

TAKE ME THERE

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

TMO Background Mode Interview with Ruby CTO Katharine Nester

Katharine Nester, Ruby’s Chief Product and Technology Officer, was interviewed on the Mac Observer Podcast! Through the course of the interview Katharine shared:

  • How her career developed and the important role her father played in encouraging her to pursue her love of computer science
  • How technology fuels Ruby’s service
  • How Ruby started and the importance of our value proposition

Katharine is the 2018 winner of the Portland Business Journal’s PDX Women in Tech Award, a 2018 PDX Woman of Influence, and a powerhouse of innovation here at Ruby. Tune in to learn a little more about how Katharine got to where she is today and the influence she’s had at Ruby!

Tune in to the Podcast

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Though she’s been battle-tested in the jungles of the Silicon Valley and private equity world, [Katharine Nester] leads through positivity, kindness, empathy and pragmatism.” – Jill Nelson, Ruby® Receptionists CEO and Founder

Katharine Nester, Ruby’s Chief Product and Technology Officer, was recognized among the top 25 Portland Women of Influence at the Portland Business Journal Awards Luncheon last week. Other winners include powerhouses of innovation like Janet Campbell of Cambia Health Solutions, Megan Bigelow of Jama Software, and Sarah Joannides of New Seasons Market!

We are incredibly proud and inspired by the impact Katharine has had at Ruby and in the community!

Get a peak at the event

Learn more about the women of influence

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

From First Impressions to Meaningful Connections: Creating delightful client experiences to grow your practice from Greg McLawsen on Vimeo.

Christina Burns, Director of Support & Content Marketing at AdBlock (and formerly Ruby’s VP of Customer Success), joined Greg McLawsen of Sound Immigration to answer a familiar question: What do people mean when they say “up your customer service game?”—a question that is especially relevant in the ever-competitive legal field.

In their conversation, Christina and Greg discuss:

  • The power of first impressions
  • The impact of human connection
  • How to create your own service pyramid for customer service success

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

“The Leaders’ Forum is designed to give big business leaders and their partners the strategic insights, high-value connections and market intelligence they need to advance their SMB solutions.”

The B2SMB Institute Leaders’ Forum is bringing together senior execs in the business-to-small-business market, May 16-17.

Ruby® Receptionists CEO and Founder, Jill Nelson, will be joining leaders from companies like Square, LegalZoom, and Office Depot, to headline the event!

Read the full press release

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Portland, Oregon, Is the Next Big Startup Scene. These Are the Names and Places to Know. 

This Inc. Magazine article explores what we’ve always known at Ruby—Portland is the place to be as an entrepreneur! We love this guide for navigating who to know, where to go, and what to see in Portland’s startup scene. Take a look behind the scenes.

Read the Inc. Article

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Podcast 52: How a Remote Receptionist Can Increase Profitability and Boost Productivity with Christina Burns

Ruby Receptionists VP of Customer Success, Christina Burns

The #1 complaint that consumers log about roofing contractors is that they just don’t answer their phone or return calls. Why spend so much money getting your phone to ring, but then fail to answer it when the calls come in?

Ruby’s VP of Customer Success, Christina Burns, joined Dave Sullivan to discuss this very topic. How to turn your phone, into a tool for business growth!

Listen to the episode

Ruby News

View All
Women in key roles text image
News

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.