Customer service tips for small business success

Start creating customers for life Whether you sell customizable sporting goods, run a dental practice, or train dogs, you’re in the customer service world. Your expertise in your particular field may attract clients, but the way you treat them is what creates life-long fans! I’ve spent my career in customer service and want to share […]

Investing in empathy: Kelli Terhune’s approach to Incent, Inspire, Empower.

When you’re in the business of providing exceptional customer service, the term “empathy” takes on a great deal of importance. Empathy is the foundation of emotional intelligence and creating personal connections, so it’s no surprise that at Ruby® Receptionists we practice empathy every day. But just as we strive to provide positive, personalized service to […]