Practice management tips for lawyers.

Reading time:

Are you a lawyer, curious about how others in your field are managing their practices and the tools they use to be successful?  This just may be the resource you’ve been looking for!  Each month, Law Technology Today hosts a roundtable and invites panelists in the legal field to weigh in on different topics. This month’s focus was on preferences around practice management systems and other important best practices. Get all the good details here!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Good old fashioned customer service.

Reading time:


Our friends over at Red-Carpet Learning shared 5 customer service lessons from the past that can help your business stand out from the crowd and the competition! We must admit our favorite is number 4 – answer the phone!  For more customer service tips, read our suggestions for creating WOW-worthy experiences!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Setting Up Your Business for Chapter 2

Are you a business owner contemplating your next chapter? Tune into Ryan Tansom’s, “Life After Business” podcast and hear first-hand how Ruby’s CEO, Jill Nelson, learned what buyers are looking for in a business acquisition, and what gives a company value. Jill’s story is a perfect example of how to do it right and go to market on your own terms.

Tune in here!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Have you ever worried that your phone experience might be letting your clients down?

Or that you’re losing cases due to missed calls? Have you wondered if you could get more done without adding headcount?

That’s where Ruby comes in. We understand the importance of establishing trust and building relationships with your clients, and we are here to help you do just that, one happy caller and live chat at a time! You get the freedom to focus on casework, court dates, and client meetings while we win you more clients.

To get the full scoop, check out our most recent “How to Grow Your Practice” webinar recording and discover:

  • How the phone call improves your bottom line
  • How to streamline your day with a team of receptionists
  • What’s included in Ruby’s service

Watch the recorded webinar!

Ruby Content

View All
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Customer service playbook

Ruby recently got to share our guidance on small business scalability.

The result is the newly published B2SMB Institute Playbook, Keeping Focus on the SMB Mindset as Your B2SMB Business Scales.

It’s almost hard to believe there’s so much history in our young company–and that we’ve paced ourselves to the tune of making Oregon Business Magazine’s “Fastest Growing Private 100 Companies” list 11 years in a row.

Phew. That’s a lot of momentum to wrap the arms around. It’s also scores of relationships to build and maintain.

The B2SMB Institute is a hub of resources for Business-to-Small-Business professionals who help other small- and medium-sized businesses succeed. That’s why we felt this opportunity was a perfect fit.

Stay Close While You Grow

Our purpose at Ruby is to help small businesses make real, meaningful relationships with their customers. Even as their companies grow.

Cultivating customer love is our own internal Priority One. And we believe the only way to achieve it is for each of our employees to know–and feel–what it’s like to own, run, and work in a small business.


Is keeping customers close key for your company?


We’ve done the big reveal on our recipes for walking the walk. These include our “WOW Moments” client-gifting program and our year-long, internal “In Our Customer’s Shoes” campaign.

Our empathy-building activities raised both our NPS and CSAT scores, and brought our employees closer to our customers and our mission. (Plus, they were really fun.)

Additional reads you may find interesting...

View All
Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Wall clock nearing 8:00 on pink background

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Small Business Tips

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Help wanted sign hung in reflective window
Small Business Tips

Using online presence platforms for recruitment

A man in silhouette looks out over a foggy mountain range
Small Business Tips

How to communicate with employees during times of tension

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Ruby + Nextiva partnership.

Reading time:

The Ruby+Nextiva partnership provides an integrated solution that allows customers to seamlessly turn their Ruby service on and off with just the touch of a button on their pre-programmed Nextiva business phone! This helps ensure a friendly Ruby or their in-house staff always greets their incoming callers. But wait, there’s more! Based on a customer’s personalized instructions, their callers can be transferred to the appropriate team member, or can be sent directly to Nextiva voicemail!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Ruby for attorneys: NW Defense Team.

Reading time:

Ruby Content

View All
Videos

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.