Are you a lawyer, curious about how others in your field are managing their practices and the tools they use to be successful?  This just may be the resource you’ve been looking for!  Each month, Law Technology Today hosts a roundtable and invites panelists in the legal field to weigh in on different topics. This month’s focus was on preferences around practice management systems and other important best practices. Get all the good details here!

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Good old fashioned customer service.

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Our friends over at Red-Carpet Learning shared 5 customer service lessons from the past that can help your business stand out from the crowd and the competition! We must admit our favorite is number 4 – answer the phone!  For more customer service tips, read our suggestions for creating WOW-worthy experiences!

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Setting Up Your Business for Chapter 2

Are you a business owner contemplating your next chapter? Tune into Ryan Tansom’s, “Life After Business” podcast and hear first-hand how Ruby’s CEO, Jill Nelson, learned what buyers are looking for in a business acquisition, and what gives a company value. Jill’s story is a perfect example of how to do it right and go to market on your own terms.

Tune in here!

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Have you ever worried that your phone experience might be letting your clients down?

Or that you’re losing cases due to missed calls? Have you wondered if you could get more done without adding headcount?

That’s where Ruby comes in. We understand the importance of establishing trust and building relationships with your clients, and we are here to help you do just that, one happy caller and live chat at a time! You get the freedom to focus on casework, court dates, and client meetings while we win you more clients.

To get the full scoop, check out our most recent “How to Grow Your Practice” webinar recording and discover:

  • How the phone call improves your bottom line
  • How to streamline your day with a team of receptionists
  • What’s included in Ruby’s service

Watch the recorded webinar!

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Customer service playbook

Ruby recently got to share our guidance on small business scalability.

The result is the newly published B2SMB Institute Playbook, Keeping Focus on the SMB Mindset as Your B2SMB Business Scales.

It’s almost hard to believe there’s so much history in our young company–and that we’ve paced ourselves to the tune of making Oregon Business Magazine’s “Fastest Growing Private 100 Companies” list 11 years in a row.

Phew. That’s a lot of momentum to wrap the arms around. It’s also scores of relationships to build and maintain.

The B2SMB Institute is a hub of resources for Business-to-Small-Business professionals who help other small- and medium-sized businesses succeed. That’s why we felt this opportunity was a perfect fit.

Stay Close While You Grow

Our purpose at Ruby is to help small businesses make real, meaningful relationships with their customers. Even as their companies grow.

Cultivating customer love is our own internal Priority One. And we believe the only way to achieve it is for each of our employees to know–and feel–what it’s like to own, run, and work in a small business.


Is keeping customers close key for your company?


We’ve done the big reveal on our recipes for walking the walk. These include our “WOW Moments” client-gifting program and our year-long, internal “In Our Customer’s Shoes” campaign.

Our empathy-building activities raised both our NPS and CSAT scores, and brought our employees closer to our customers and our mission. (Plus, they were really fun.)

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The Ruby+Nextiva partnership provides an integrated solution that allows customers to seamlessly turn their Ruby service on and off with just the touch of a button on their pre-programmed Nextiva business phone! This helps ensure a friendly Ruby or their in-house staff always greets their incoming callers. But wait, there’s more! Based on a customer’s personalized instructions, their callers can be transferred to the appropriate team member, or can be sent directly to Nextiva voicemail!

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Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.