Elder Demolition case study.

Reading time:
Contractor virtual receptionist case study

“With Ruby serving as a back-up to the office staff,” JD says, “I have peace of mind knowing that my calls are being answered by a professional team of receptionists, and I’m not missing out on any business opportunities.”

Elder Demolition is a first-class, full-service demolition company serving clients throughout the western United States since 1997.

Discover how they’re using Ruby’s receptionist service as back-up for their in-house receptionist, the impact on their bottom line, and their advice to other home service and construction companies.

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What is a virtual receptionist?

Reading time:
What is a virtual receptionist?

You do a lot, every single day. And, despite your best efforts, you can’t always do it all.

So how do you triage between customer communications and the tasks that keep your business moving forward? How do you manage a ringing phone with customers walking through your front door? With accounting? With ordering and sales and meetings?

The good news is: the are ways to delegate. To accomplish more without sacrificing the quality of your customer service.

Ruby’s team of live virtual receptionists is here to help you manage your phones and delight your callers.

In our free ebook discover:

  • What a virtual receptionist does
  • How it works
  • How we can help you break free from your desk, grow your business, and capture revenue

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Organizations big and small are at times faced with challenges around finding the right candidate for an open position. And for those companies that are struggling to fill tech roles, Katharine Nester, chief product and technology officer at Ruby, has some advice: Look internally for your talent.

It’s a strategy that has worked for Ruby – more than one-third of its software engineering positions are held by employees who started at the company as receptionists answering calls. All of their QA (quality assurance) engineers are former receptionists — and so is the company’s founder, Jill Nelson. And the strategy pays off. When you hire someone who is highly skilled for their role from day one, it can be harder to keep the job interesting and retain them, Katharine notes. “If you can hire somebody from within or from a boot camp, you can keep them a lot longer and mold them into the way that you want code written. They don’t have ingrained habits.”

Read more to see why this may be the right strategy for your organization

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Ruby has been recognized as one of Portland Business Journal’s Fastest Growing Private 100 Companies for the 12th year in a row – more than any other company in Oregon’s history! We are proud to tout we’ve seen double-digit growth every year since our inception in 2003, and this recent milestone comes during a time of rapid growth in revenue, employee count, and our customer base. Our success is a testament to our teams’ hard work and the amazing customers that have allowed us to be a part of their team and trust their first impressions to us!

Read the press release here!

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Ruby doubles down on training & progressive wage structure

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Jace Thompson named CFO of the Year

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Multiple promotions of women leaders at Ruby

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Rubys hiring up to 100 new employees

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Ruby expands into Arizona

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Ruby earns two Stevie awards

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Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

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Case Study: the Tyra Law Firm

Reading time:
Legal virtual receptionist case study

“Simply put,” Neil explained, “Ruby is top notch and I sing their praises daily!”

At a neighborhood law firm, you’re doing every yourself–client work, communications, business growth, and more. And all this work adds up to busy days.

Luckily Ruby is here to help. Find out how in the Tyra Law Firm case study!

Inside you’ll find:

  • The threat of impersonal service
  • The impact Ruby’s live receptionists have on Neil’s business
  • The power of the Ruby app
Download

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It’s officially summer! (Okay, technically, officially 10 days until summer, but who’s counting?) For some, that means kicking back, going on vacation, and enjoying long, sunny days full of recreational activities and time with family and friends—sweet, sweet rest and relaxation.

For others, however, summer means major business. We’re talking about construction projects, real estate sales, landscaping jobs, home repairs, local and long-distance moves, and so on. And right now, countless seasonal and season-driven companies are preparing for their busiest times of the year.

If you operate a company that thrives during the sunshine months, you’ve no doubt been spending significant time and resources on ramping up business for summer. Maybe you’ve invested in marketing and sales campaigns, improved your online presence, hired new team members, purchased new equipment, or all of the above.

But are you ready to handle a wave of new customers? Getting people through your literal or figurative door is only half the battle. Customers expect your full attention. Will you be able to give them the experiences they deserve while juggling the demands of a bustling business? 

Optimize Customer Experiences (and Your Own) with Virtual Receptionists and Live Chat

You don’t need to work long hours, double your staff, or turn away prospects to ensure an exceptional customer or client experience. With the right team of virtual receptionists on your side, you can be confident that:

  1. Every call gets answered in a friendly and professional manner that reflects your company’s values and voice
  2. All necessary information about the caller gets captured completely and accurately
  3. Receptionists keep you updated with real-time notifications, empowering you with the ability to plan and prioritize tasks

Consider the labor that goes into attracting and serving a customer or client. A real estate agent, for example, can expect to spend a dozen hours working face-to-face with a homeowner—on top of 35 to 100-plus hours behind the scenes selling the client’s property. Much of that time is spent establishing trust. A single negative interaction, via phone or otherwise, threatens to undo all that hard work.

Even worse? Missed opportunities. An overwhelmed or unavailable business not only squanders customer acquisition investment, but effectively works against its own interests. Between 72% and 80% of would-be customers will hang up without leaving a voicemail if their call isn’t answered. 44% of those callers will immediately dial a competitor. Yikes.

At Ruby, our legendary receptionists enable your business to give every contact complete, personalized attention, on your terms. We respect the hustle and the personality every business owner brings to their company. But, thanks to our own small business roots, we understand that no one can be everywhere at once. (Even if you really want to be!)

Our solution is not about replacing you or your reception staff, but empowering the people and systems you already have in place. During the busiest of days, or days when you choose to step away and into summer, Ruby gives you flexibility. Take the calls you want and rest assured knowing that those you can’t take are being handled by live professionals. Have busy days and not-so-busy days without sacrificing quality and consistency.

Ruby IS NOT…

  • a traditional answering service—we do not read the same scripts to every caller, and aim to answer 98% of our calls by the fourth ring. 
  • a loose network of remote agents—all of our receptionists work out of our offices in Portland, Oregon.
  • an automated bot service—we’re very much human around here!

Ruby IS…

If summer is bringing new business your way, call the Ruby team! We’re here to give you the support you need to provide every one of your customers or clients with an exceptional, seamless experience. You’ll gain more time to do what you do best, connect when you want to connect, and—hey, why not?—enjoy all the season has to offer.  

Want to learn more about virtual receptionists? Download our ebook to get the full scoop!

LET’S GO

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Are you looking to grow your business AND stand out from the competition?  Hint: answer your phone and have online chat on your website!

We live in an era of ubiquitous convenience and instant gratification. An overwhelming majority (75%) of consumers now expect businesses to offer support within five minutes of an inquiry—24 hours per day, seven days per week, 52 weeks per year.

Ruby’s CMO, Molly Moore recently contributed to legendary customer service expert Shep Hyken’s blog, sharing how simply answering your phone and having online chat on your website can help differentiate and insulate your brand in an increasingly crowded marketplace.

 

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Is Your Business the New Green?

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Oregon companies are rethinking what it means to be a green business – how it has evolved beyond just looking through an environmental lens, and now includes thinking about how they take care of their people.  How are you tackling this evolution in your business?

In this article by Erika Bolstad in Oregon Business Magazine, readers learn about the different ways several Portland companies are rethinking their social sustainability strategy. Ruby COO, Stephanie Copeland Weber, offered this,  “For us, people are the heart of our business. They deliver our customer experience day in and day out. And so for us, it really comes down to taking great care of our people so that they take great care of themselves and take great care of our customers and their customers. For us, green includes people, and both our own employees as well as the community around us.”

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75% of businesses believe they’re customer-centric, only 30% of consumers agree—a divide that costs you business,alienates your customers, and, most importantly, have a very real impact on your bottom line.

Are you doing what it takes to cultivate a loyal, happy customer base? Start increasing your revenue with the power of personal connections. It’s easier to achieve than you think, and we’re here to help!

In this free guide you’ll discover:

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.