It’s officially summer! (Okay, technically, officially 10 days until summer, but who’s counting?) For some, that means kicking back, going on vacation, and enjoying long, sunny days full of recreational activities and time with family and friends—sweet, sweet rest and relaxation.
For others, however, summer means major business. We’re talking about construction projects, real estate sales, landscaping jobs, home repairs, local and long-distance moves, and so on. And right now, countless seasonal and season-driven companies are preparing for their busiest times of the year.
If you operate a company that thrives during the sunshine months, you’ve no doubt been spending significant time and resources on ramping up business for summer. Maybe you’ve invested in marketing and sales campaigns, improved your online presence, hired new team members, purchased new equipment, or all of the above.
But are you ready to handle a wave of new customers? Getting people through your literal or figurative door is only half the battle. Customers expect your full attention. Will you be able to give them the experiences they deserve while juggling the demands of a bustling business?
Optimize Customer Experiences (and Your Own) with Virtual Receptionists and Live Chat
You don’t need to work long hours, double your staff, or turn away prospects to ensure an exceptional customer or client experience. With the right team of virtual receptionists on your side, you can be confident that:
- Every call gets answered in a friendly and professional manner that reflects your company’s values and voice
- All necessary information about the caller gets captured completely and accurately
- Receptionists keep you updated with real-time notifications, empowering you with the ability to plan and prioritize tasks
Consider the labor that goes into attracting and serving a customer or client. A real estate agent, for example, can expect to spend a dozen hours working face-to-face with a homeowner—on top of 35 to 100-plus hours behind the scenes selling the client’s property. Much of that time is spent establishing trust. A single negative interaction, via phone or otherwise, threatens to undo all that hard work.
Even worse? Missed opportunities. An overwhelmed or unavailable business not only squanders customer acquisition investment, but effectively works against its own interests. Between 72% and 80% of would-be customers will hang up without leaving a voicemail if their call isn’t answered. 44% of those callers will immediately dial a competitor. Yikes.
At Ruby, our legendary receptionists enable your business to give every contact complete, personalized attention, on your terms. We respect the hustle and the personality every business owner brings to their company. But, thanks to our own small business roots, we understand that no one can be everywhere at once. (Even if you really want to be!)
Our solution is not about replacing you or your reception staff, but empowering the people and systems you already have in place. During the busiest of days, or days when you choose to step away and into summer, Ruby gives you flexibility. Take the calls you want and rest assured knowing that those you can’t take are being handled by live professionals. Have busy days and not-so-busy days without sacrificing quality and consistency.
Ruby IS NOT…
- a traditional answering service—we do not read the same scripts to every caller, and aim to answer 98% of our calls by the fourth ring.
- a loose network of remote agents—all of our receptionists work out of our offices in Portland, Oregon.
- an automated bot service—we’re very much human around here!
If summer is bringing new business your way, call the Ruby team! We’re here to give you the support you need to provide every one of your customers or clients with an exceptional, seamless experience. You’ll gain more time to do what you do best, connect when you want to connect, and—hey, why not?—enjoy all the season has to offer.