What is an answering service?
An answering service is a company that answers phone calls on behalf of another business. That’s it, that’s the straightforward definition. What it doesn’t capture is the many differences between providers, types of professional answering services, and the impact an answering service can have on your business. Depending on what kind of solution you choose, […]
What does a virtual receptionist do?
What is a virtual receptionist? What does a virtual receptionist do? How does a virtual receptionist differ from an answering service or call center? What makes them “virtual,” exactly? And what are the benefits of a virtual receptionist for your business? You’ve got questions—we’ve got answers. I could run through each question and give you […]
Virtual answering services and customer success.
If your business is receiving more calls than you’re able or willing to answer, it’s time to consider using a virtual answering service. I realize that may sound daunting. When business owners first encounter the words “virtual answering service,” they frequently assume it’s something highly technological and perhaps unaffordable. They figure we’re talking about an […]
Call handling: a comprehensive guide.
What is call handling? Call handling is the a-to-z, start-to-finish, process of managing phone calls. It’s every step your organization takes when a call comes in, or when placing an outgoing call. We’re talking about… Whether or not a call gets answered How it gets answered The way a company representative communicates to the person […]