Stop robocalls for good.

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration

Bah, robocalls! I don’t know about you, but I can’t stand robocalls. I get at least one per day, and I know people who receive dozens daily (they basically ignore their incoming calls at this point). In terms of their economic impact, robocalls are more than a nuisance. The Federal Communications Commission (FCC) estimates that […]

Which chat service is right for your business?

Want to attract people to your business? How about fostering greater loyalty among your current customers or clients?   Duh and double-duh. Why am I even asking? What are we doing here?  We’re here because of live chat. Specifically, we’re here to explore the topic of chat services for business—why chat matters, how it works, and how to use it to connect with existing and potential customers. So, let’s chat about […]

Reflections on fallout

Some months into COVID and work-from-home, I was taking a meeting from my bed. I’m generally exiled to my bedroom, as my six-year-old is simultaneously schooling from home, and with four classes per day, sometimes hours apart, her non-class time is spent spread out playing in the common areas while listening to kids’ podcasts. On […]

Forced changes and success with Loren Feldman

Most small businesses have encountered forced changes this last year involving commerce, tech, and customer shifts. We sat down with well-known small business advocate and journalist Loren Feldman of 21 Hats, to talk about collaboration, creativity, and resilience among small business owners. Catch up with the first part of our conversation. Read the Interview Jill […]

Get more clients like that one. You know the one.

Think about your favorite client.  I’m talking about that client you absolutely love working with. Maybe it’s the business that brings consistent and consistently appealing projects your way. Or maybe it’s the person who’s always friendly and communicative, who appreciates your time and autonomy, who raves about you to their friends and colleagues. Yes, that […]