Katharine Nester talks customer experience in Forbes.

As a small business owner, you know customer service is king. But as you attempt to juggle all it takes to keep your business running, your customer experience may suffer every once in a while. Lucky for you, Ruby’s Chief Product and Technology Officer, Katharine Nester, recently shared three easy ways to deliver the service your customers deserve while managing the rest of your biz. Her tips are sure to help you build trust, improve your brand reputation, and win business! 

  • Get the full scoop here!

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.