A Happy Receptionist Is Good for Business

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Why you need a remote receptionist
Virtual Receptionists Jerrolyn and Pennie

Notice I didn’t say a “good” receptionist is good for business. If the “job function” to borrow Steve Curtin’s term, was all that’s necessary, a machine might be able to route and transfer calls and record voicemail messages. But, as any savvy business owner knows, simply answering calls does not an exceptional receptionist make!

Rather, it comes down to the job essence: the why behind every action. At its core, the receptionist role sets the very first impression for your business and the tone for every customer interaction thereafter.

Not only would callers prefer to speak with a human being than a machine, happy receptionists answer the phone with a smile that travels through the telephone line. Their cheeriness and sincere empathy create goodwill and foster trust with every phone call. Not only that, happy receptionists — and happy employees in general—go out of their way to help customers and create memorable experiences. All of which means happy customers and a boost to your business.

There are other services that may provide some of the same functions as Ruby, as well as in-house receptionists who take being a “gatekeeper” seriously. But there’s nobody quite like Ruby because we take happiness seriously. WOW moments and general niceness come easily when you’re happy, and as customer experience expert Peter Shankman puts it (a bit more bluntly), nice wins.

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.