A Customer Success Manager's approach to working remotely.

As a Customer Success Manager at Ruby, I’m lucky to have the unique opportunity to speak to hundreds of you, our dedicated business owners and operators, every single week. Each conversation allows me to peer into your day to-day-processes, to deep dive into your dreams for your company, and to collaborate with you on just […]

Customer service tips for small business success.

Start creating customers for life. Whether you sell customizable sporting goods, run a dental practice, or train dogs, you’re in the customer service world. Your expertise in your particular field may attract clients, but the way you treat them is what creates life-long fans! I’ve spent my career in customer service and want to share […]