Author: Tori Burl

Higher Bar w/ Attorney at Work

By Tori Burl

Join Ruby as they answer this question and more in their upcoming webinar, “A higher bar: How to exceed client expectations in a virtual world” on October 21st at 11:00am PT / 2:00pm ET. Some of the topics being discussed are:

  • The state of the legal industry
  • Innovations in technology affecting growth
  • Expectations of today’s legal clients
  • Three focus areas that deliver consistent growth
  • Ways to increase conversions and expand your client base
  • How to retain existing clients and turn them into referrals
  • Ruby’s 24/7/365 virtual receptionist and live chat solution

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Customer service audit checklist: 30+ skills & tools any business should optimize.

By Tori Burl

Overhead shot of hands at a bust work desk

Many business owners get lost in calculating the customer service equation:

  • What should you invest in?
  • What are the most important customer service skills?
  • What do your customers actually care about?

To help you succeed and grow in today’s business environment, we’ve distilled everything we’ve learned and consolidated the most important best practices into the only customer service checklist you’ll ever need.

Use this resource when monitoring your customer service to audit your approach and optimize your customers’ experiences. We’ve also included a wealth of information about the most important customer service skills, from the basics to the advanced.

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Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

The Home Stretch: customer and growth strategies for home services (recorded webinar).

By Tori Burl

Running a home services business has its share of challenges — from winning new clients and retaining staff to riding out seasonal spikes in demand and managing your business on the go. Difficult economic times make things even trickier. As a home services entrepreneur, you’re used to being flexible, wearing all of the hats, and thinking on your feet to respond to the shifting needs of your business.

While these skills serve you well, added demands on an already demanding business can lead to frustration and burn out. But, tough times also offer new opportunities to regain focus and set your business up for success. Returning to the basics and understanding customer needs can ensure stability now and help you thrive when circumstances stabilize. 

From this webinar, you’ll learn:

  • Tips for winning new business
  • The importance of consistency
  • Tools for managing your business on the go
WATCH THE WEBINAR

Ruby Content

View All
eBooks

Calculating the Future
Videos

How Ruby’s 24/7 live chat solution grows your business and saves you time

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Farwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

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Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
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Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

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