Someone is looking online for your product or service right now.

Greet them with Ruby!

80% of customers expect a response from a business within an hour, no matter the time or day. For many businesses, providing 24/7 service means hiring more people. And increasing headcount isn’t just costly but complicated and time-consuming. 

 

The beauty of website chat is it not only provides immediate support round the clock, it can also help you prioritize your follow-up.

Which chat experience is best for your customers?

Full-Service Chat

Just as the name implies, this chat option provides white-glove service. live chat specialist connects with your visitors, creating a personalized experience that collects key details while also assisting in qualifying prospective customers or clients.

Example of full-service chat

Automated Lead Capture

Included with your reception services, this tool captures leads and answers questions through a conversational flow designed by you. Visitors answer questions by selecting preselected options and are then encouraged to call if they need additional assistance. 

Automated Lead Capture example

Feature

Engages visitors 24/7/365

Gain insight into visitor’s need(s)

Collects contact information

Ability to customize setup based on your needs

Identify hot leads for quick follow-up

Can connect chat visitor via phone

Included with Call Ruby plan

Full-Service Chat

Additional savings

Automated Lead Capture

Simple questions only

"Ruby is a great service for live phone answering and website chat. Their customer service is excellent, they are friendly and always helpful. I trust Ruby to answer my customer calls and chats 24x7 allowing me to focus on growing my business while they support us. I highly recommend using Ruby for your business."
Geoff Sakala
The Studio Coworking
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.