Greet them with Ruby!
80% of customers expect a response from a business within an hour, no matter the time or day. For many businesses, providing 24/7 service means hiring more people. And increasing headcount isn’t just costly but complicated and time-consuming.
The beauty of website chat is it not only provides immediate support round the clock, it can also help you prioritize your follow-up.
Which chat experience is best for your customers?
Just as the name implies, this chat option provides white-glove service. A live chat specialist connects with your visitors, creating a personalized experience that collects key details while also assisting in qualifying prospective customers or clients.
Included with your reception services, this tool captures leads and answers questions through a conversational flow designed by you. Visitors answer questions by selecting preselected options and are then encouraged to call if they need additional assistance.
Engages visitors 24/7/365
Gain insight into visitor’s need(s)
Collects contact information
Ability to customize setup based on your needs
Identify hot leads for quick follow-up
Can connect chat visitor via phone
Included with Call Ruby plan
Simple questions only