Someone is looking online for your product or service right now.

Greet them with Ruby!

80% of customers expect a response from a business within an hour, no matter the time or day. For many businesses, providing 24/7 service means hiring more people. And increasing headcount isn’t just costly but complicated and time-consuming. 


The beauty of website chat is it not only provides immediate support round the clock, it can also help you prioritize your follow-up.

Which chat experience is best for your customers?

Full-Service Chat

Just as the name implies, this chat option provides white-glove service. live chat specialist connects with your visitors, creating a personalized experience that collects key details while also assisting in qualifying prospective customers or clients.

Example of full-service chat

Automated Lead Capture

Included with your reception services, this tool captures leads and answers questions through a conversational flow designed by you. Visitors answer questions by selecting preselected options and are then encouraged to call if they need additional assistance. 

Automated Lead Capture example


Engages visitors 24/7/365

Gain insight into visitor’s need(s)

Collects contact information

Ability to customize setup based on your needs

Identify hot leads for quick follow-up

Can connect chat visitor via phone

Included with Call Ruby plan

Full-Service Chat

Additional savings

Automated Lead Capture

Simple questions only

"Ruby is a great service for live phone answering and website chat. Their customer service is excellent, they are friendly and always helpful. I trust Ruby to answer my customer calls and chats 24x7 allowing me to focus on growing my business while they support us. I highly recommend using Ruby for your business."
Geoff Sakala
The Studio Coworking

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.