Bug Authority case study: A commitment to customer care

Hands holding a tablet with Ruby's Bug Authority case study on the screen

People first, profitability second. For Gary Moore, this philosophy is the cornerstone of every single customer interaction.

But Gary can’t do it alone. And when his company, Bug Authority, started receiving more and more calls on nights and weekends, he knew he was missing out on making connections and potential sales.

That’s where Ruby came in.

“I’ve outsourced almost everything in my business that can be outsourced,” Gary said. “I’m not a marketer and I’m not an accountant, so when you find the right partner, life becomes so much more productive. All I need are partners who let me run my business without worrying about everything else.”

In this case study, learn how Gary and Bug Authority use Ruby’s virtual receptionist services to…

  • Ensure round-the-clock coverage
  • Capture more opportunities
  • Optimize customer communication, cost-effectively

Pest control companies, HVAC technicians, contractors, and other service businesses throughout the US use Ruby’s virtual receptionist and live chat solutions to delight their customers and grow their businesses. Learn more and find free resources you can use to boost your revenue.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.