Language for delightful customer experience.

Customer Experience & Customer Service Tips
Christina Burns, Ruby VP of Service

Ruby’s VP of Service, Christina Burns, was recently featured on, sharing her approach on how every communication with your customers is an opportunity to spark a connection, gain trust and earn their loyalty for life!

In this article she examines:

  • The what, when, and why of customer touchpoints
  • Opportunities to spark a connection with customers
  • Several examples of the powerful impact of language

See the Article