Discover Ruby

Get to know the people invested in your success

Engage Your Customers

brooke-cagle-_6cz9KUvnxM-unsplash

Why invest in customer engagement?

66% of consumers say instant, on-demand engagement is a critical decision-making factor when purchasing new goods or services.

 

Customer expectations are evolving. In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they’ll move on.

Simply put, a ringing phone or a static web page means missed opportunities.

Engaging your customers is critical to the survival of your business, but so is having the time to serve your customers. Investing in your customers’ experiences ensures whoever engages with your business feels heard, secure, and eager to share their positive experiences with others—but you may not be able to deliver that experience every time.

 

Phone Thumbnail 4

“I’m already stretched too thin. How am I supposed to handle the work I already have while creating the experiences my customers demand?”

How Ruby Works

Your partner in gaining & retaining customers.

At Ruby, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world. Our customer engagement solution authentically connects with website visitors and callers—capturing more opportunities and providing that critical human touch that builds trust in your business.

We take care of your customers so you can take care of business.

Receptionist Thumbnail 3

Reception Services

Business hours are shifting—days are getting longer making it nearly impossible for a small business owner to get a break and still be “on” for every call. Anyone can answer a phone—but there’s a difference between an answering service and consistently engaging with customers on every call, 24/7. We extensively train our virtual receptionists in empathetic service and are 100% focused on going above and beyond for every caller.

TEMP - Here's how it works blade

Ready to learn more?

Download our Ultimate Guide to Virtual Receptionists for the full scoop!

Screen_Stocksy_txp3dfcf698QUU200_Medium_440563

Reception Services + Tech to Keep You Mobile

Cloud-based technology has redefined the office and made it possible to work from anywhere. Hours are shifting, and customer interactions are expanding into the evenings and weekends. There’s a blurring of home and work that can be both empowering and overwhelming.

 

Staying connected doesn’t have to mean being available 24/7, nor should it. Whether you’re repairing a sink, heading to court, or balancing personal needs, our mobile app lets you control your availability while staying on top of your communication.

Explore the App

Get more details on how to put the power of the app right into the palm of your hand.

Web Chat Services

A ringing phone is an easy indicator of how often prospective and current customers are reaching out, but what about those customer interactions you can’t hear? Every day, potential customers are visiting your website, seeking a solution to their problem. These customers expect quick answers, and 42% won’t bother picking up the phone.

Websites have become the virtual front door, and website chat the equivalent of your greeter. Ruby’s chat specialists deliver the same empathetic and human service as our receptionists while also qualifying potential new customers.

paul-hanaoka-4yG7Y0rAZvA-unsplash

TEMP - How LIVE CHAT Works

Curious about live chat?

We’ll give you all of the details in our ebook.

Hand holding lightbulb

FAQs

Are you looking to dive deeper into the details of our virtual reception and chat services? Our frequently asked questions cover everything from transferring or obtaining phone numbers and billing to our HIPAA compliance and bilingual service.

What is the Ruby difference?

TEMP - Our Core Values Blade

dzmitry heart [blur] copy

Ruby is about doing something because it’s the right thing to do, not the thing we have to do. We’re about doing something because it’ll make someone’s day that much better. We do these little things because they add up. They multiply. They expand exponentially. We do these things to brighten someone’s day. We do these things to remind our customers that we have their back. We do them all with heart.

Our commitment to the little things is what helps us deliver on our big promise—to help your business thrive.

Our Customers

What we do gets to feel a little less like work because of the people we serve. As a Ruby Coach Briana Hernandez once put it, “Someone has a huge dream, they turn it into a business, and they invite us to be a part of that. That’s really special.”

“Retaining Ruby’s services certainly allows us to project depth of team and stability, yet it’s so much more than answering the phone.”
Nancy Malone
Financial Advisor & Client Services Manager
5/5

“Frankly, I love your company. As much as you extend the compassion and optimism I try to provide my clients, I’ve also learned even more about the value of good customer service from all of you. BTW – the federal court clerk told me earlier that whoever answered my phone was fantastic. You give off the aloha spirit that we are so proud of in this state, even if you are not here.”

Diane Haar, Hawaii Disability Legal Tweet

Add Your Heading Text Here

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

brooke-cagle-_6cz9KUvnxM-unsplash

Integrations

Systems are never more powerful than when all the gears are turning together. We currently integrate with several complementary technologies in the legal industry to share data so you can avoid duplicate data entry!

Web Chat Services

A ringing phone is an easy indicator of how often prospective and current customers are reaching out, but what about those customer interactitons you can’t hear? Every day, potential customers are visiting your website, seeking a solution to their problem. These customers expect quick answers, and 42% won’t bother picking up the phone.

 

Websites have become the virtual front door, and website chat the equivalent of your greeter. Ruby’s chat specialists deliver the same empathetic and human service as our receptionists while also qualifying potential new customers.

paul-hanaoka-4yG7Y0rAZvA-unsplash
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.

Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!