Answering the Phone: Easily Confirm Information with a Spelling Alphabet

Reading time:

Do you keep a spelling alphabet at your desk? If you answer telephone calls and take messages, our expert virtual receptionists recommend it! The live virtual receptionists at Ruby® Receptionists often use these guides to confirm spelling when they are handling calls and taking messages.

Just what is a spelling alphabet, you ask?

It’s a list of words used to clarify letters: A as in Alpha, B as in Bravo, C as in Charlie. You’re probably somewhat familiar with the International Civil Aviation Organization alphabet. This is a tool used by the police and military during radio communication—and often referenced in cool action films. We equip each of our virtual receptionists with a copy of the ICAO alphabet when they first arrive at Ruby. We also give our phone answering experts a copy of our own spelling alphabet, a set of letter associations we thought up ourselves. At Ruby Receptionists, we like to have fun! When you place a call, we hope you hear this. It’s all about the perfect balance of friendliness and professionalism, and our custom spelling alphabet is one way we make it our own! This also gives our receptionists options, because sometimes asking “Was that P as in Papa?” can sound a little strange!

Create a spelling alphabet of your own!

Take a note from our virtual receptionists and add some flair to your phone calls! When crafting a spelling alphabet, be sure to pick words that capture the unique sounds of letters. For instance, P as in potato is great; P as in peach is not. This is because peach rhymes with beach, and P rhymes with B— confusing on the phone! The point of a spelling alphabet is to make distinguishing between similar-sounding letters a cinch, so take special care when picking words for sound-alikes. Common examples are M and N, P and B, and S and F.

Not to brag or anything, but Ruby’s spelling alphabet is kind of famous. In fact, our call-handling is frankly legendary. Learn all about it in our free ebook!

Get the Ultimate guide to virtual receptionists!

Additional reads you may find interesting...

View All
Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Small Business Tips

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Help wanted sign hung in reflective window
Small Business Tips

Using online presence platforms for recruitment

A man in silhouette looks out over a foggy mountain range
Small Business Tips

How to communicate with employees during times of tension

Close-up: professional with blonde pompadour has a conversation over the phone in a co-working space with red walls
Receptionist Tips

How to keep a conversation going

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Small Business Tips

Customer service tips and more from Ruby + SmallBizLady

A white-bearded man looks beyond the frame with a happily surprised expression on his face
Small Business Tips

This is what wow-worthy customer service looks like.

A woman in yellow overalls sits on a hardwood floor among houseplants with a closed laptop, her hands behind her head
Small Business Tips

Achieve remote work bliss with Ruby.

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Customer Feature

Ruby customer feature: Sam Hainey, Hilltop Law Firm

A man in a blue and white-striped shirt looks through binoculars at the open sea
Small Business Tips

Sick of losing sales? How to find the perfect leads for your business

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.

Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!