Give Quality Feedback With “Start, Stop, Continue”

Reading time:
Start stop continue feedback examples

Ever wonder how to elicit feedback and suggestions from your staff? We understand the importance of feedback at Ruby® Receptionists. Our amazing team of virtual receptionists wouldn’t be what it is today without the improvements that resulted from quality feedback over the years. What’s our secret? Three little words: Start, Stop, Continue.

The “Start, Stop, Continue” system is a popular method for gathering specific, helpful feedback, and the name explains it all. When giving feedback, note something you think a team member or department should start doing, stop doing, and continue doing.

Our telephone answering champs use the “Start, Stop, Continue” system to submit anonymous feedback whenever they feel so inclined. We keep a drop-box and plenty of “Start, Stop, Continue” forms in our office.

When a “Stop, Start, Continue” form is received, our Director of Receptionist Services emails the anonymous feedback to our team. She addresses each idea with feedback of her own, describing how a suggestion will be implemented or why it won’t be implemented. From there, changes are made, systems improved, and our workplace is bettered. It’s pretty amazing! And it’s easy. Thanks to thoughtful suggestions from our team, we’ve reduced office waste, begun using new software, and effected lots of procedural changes that have made a positive impact on our daily lives.

The “Start, Stop, Continue” system takes the guesswork out of giving helpful feedback. There may be something you’d like a co-worker to stop doing, but there’s probably also something you think that co-worker does very well. Why not acknowledge both? Giving feedback doesn’t always have to be about seeking change—it can be a great opportunity to celebrate successes, too.

The next time you’re reviewing a peer, department, or your company as a whole, don’t fret. Take a cue from our live virtual receptionists and try using the “Start, Stop, Continue” model. We think you’ll find it’s an excellent way to express your thoughts clearly, quickly, and effectively, without breaking a sweat.

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.