How Ruby Receptionists Differs from a Traditional Answering Service

As one of our clients so eloquently put it, “Ruby® is not your father’s answering service.” So what sets our live virtual receptionists apart from traditional answering services? Our approach is really quite simple: our professional, friendly virtual receptionists use advanced technology to sound like they’re sitting right in your office. Here are a few ways we set ourselves apart:

We can transfer calls live. Many traditional answering services can only take messages. Our live virtual receptionists are able to transfer calls to you whenever, wherever you like. We’re even able to try multiple lines – say your desk phone, then your cell – at no additional cost!

Our studio is a hushed haven for your callers. As we’ve blogged in the past, we strive to keep noise to an absolute minimum. Our remote receptionists utilize state-of-the-art noise-canceling headsets to reduce noise, and our glass paneled cubicles keep our receptionists happy while blocking excess sound. Unlike with conventional call centers or answering services, your callers won’t know Ruby’s not in your office!

We hire “people people.” Our virtual receptionists are extremely friendly and helpful. They go above and beyond on a regular basis – Practicing WOWism isn’t one of our Core Values for nothing! It makes our day to make yours. Stanley Feldman, a current client and a busy attorney, recently expressed what a difference this can make, saying, “It has been a little hectic lately, but I wanted to take a minute to thank everyone for the great service. No matter what kind of mood I am in from day to day, ‘my’ Ruby is always pleasant to me and my clients or other callers.”

We provide a toll-free number that you can keep. Ruby® Receptionists furnishes each client with their own toll-free number that they are free to publish (or to forward an existing number to). If, at the end of service (provided you are in good standing) we will gladly release the number to you so that you may take it with you. This is not always the case with conventional answering services — we would like you to stay with us because you like us, not because you have to!

All of our virtual receptionists attend “Ruby University.” Our intelligent receptionists undergo an intensive and ongoing training program to provide them with the skills to field your calls with grace. We even provide training in etiquette! You can check out some of the locution techniques our receptionists employ in our ongoing Receptionist Etiquette Tips series.

Our Core Values are at the heart of everything we do. As we’ve mentioned, Ruby’s Core Values of “Innovation,” “Create Community,” “Foster Happiness,” and “Practice WOWism” are who we are. How many answering services can say the same?

These are just a few of the ways we differ from your average answering service — I actually had to make this post a series to accommodate all of the features that set us apart! Look for part two: “Even More Ways Ruby® Receptionists Differs from Answering Services” tomorrow!

Additional reads you may find interesting...

View All
2021 Legal Trends Report: gavel with scale of justice on desk
Legal Practice Tips

Clio 2021 Legal Trends Report: in summary

Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.