How to make every office guest's experience great.

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How do guests feel when they enter your office? Establishing a greet, seat, treat routine can help create positive experiences for your guests and great first impressions of your business. Here’s how to make sure anyone who walks through your door feels welcome:

Greet

A warm greeting can be much more than a mere formality. Who’s to know whether your office guest has heard a friendly word from anyone today? You may be in the special position of turning someone’s day around with your kindness, and that’s an opportunity too amazing to pass up! There’s no easier way to establish a real, human connection than eye contact and a smile, and for that, you may not even have to wait until your guest walks through the door.

Got windows? Take advantage of them, and flash your smile at anyone whose eye you catch. Sure, the occasional passer-by may be graced with your grin, but it’s great practice for actual guests, and it’ll make you feel good, too. There’s no such thing as a wasted smile! If you’re on a phone call when a guest arrives, politely indicate that you’ll be with the guest in just a moment (a friendly wave does the job nicely). If you’re not on a call, give your guest a warm greeting like “Good morning! How may I help you today?”

Seat

This one’s easy! Offer a guest a seat in your lobby: “Please make yourself comfortable! I’ll let Ms. Smith know you’re here.”

Treat

Anticipating needs is a great way to wow a guest, and in this case, doing so is incredibly easy: Offer your guest something to drink. If you don’t have a watercooler handy, it may be helpful to keep a pitcher and glasses stocked at your desk. If you’re able to offer coffee, tea, or something to nibble on, add that to the treat list as well!

Clearly, the greet, seat, treat method is a simple one. But these little gestures of kindness can be incredibly impactful to your guest and your company. Positive experiences mean repeat business, and friendly connections go a long way in today’s world!

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