Keeping it Personal with Notecards: Part One

Creating Relationships With Customers: Notecards

At Ruby Receptionists, as a virtual receptionist company, it is important for us to stay connected with our clients and do everything we can to keep the personal touch alive in our very virtual world. One way we try to stay connected is sending personal notecards at every opportunity we find. So, when our President, Jill Nelson mentioned she could think of 100 reasons to send a personal notecard, I knew I was up for the challenge and could possibly surpass 100 reasons.

Here are just a few:

  1. Birthday! Whether, a client or a client’s family member is celebrating their birthday, send a notecard wishing a happy birthday and you’re certain to make them feel special on their special day!
  2. Anniversary of a marriage or relationship. Celebrating your client’s personal success is just as important as celebrating their professional success. If you hear someone is celebrating their anniversary, this is a great time to wish them future happiness and send a notecard.
  3. Anniversary of your professional relationship. What better time to show your clients how much you value their business than at the anniversary of your professional relationship?  Make an annual habit of this, and your clients are certain to understand your appreciation for them!
  4. Has your attorney client just won a big case? Send a note card congratulating them.
  5. Just had a baby? Send a note card, welcoming the new little life into the world!
  6. Has your client just moved offices or to a new home? This is a great opportunity to wish them success in their new space.
  7. Has your client recently won an award? When Ruby Receptionists won the RecycleWorks award, we were thrilled to receive so many friendly note cards from our vendors and colleagues, congratulating our success!
  8. Has your client had to cancel your business partnership because of the growth of their business? Although it is unfortunate that they must cancel their partnership with you, it is wonderful that they have grown and your business helped contribute to their growth.
  9. Thanksgiving. Thought holiday cards started after Black Friday? No way! Thanksgiving is an excellent opportunity to send a personal note card and give thanks.
  10. Your favorite client? Send a note card just to say hello!

I’m thrilled to receive any mail that is not a bill or junk, so when I receive a personal notecard it truly makes my day. Whether it is a client, vendor, colleague or friend, take the time to make someone’s day by sending them a personal notecard! Who knows, you might receive a thank you note in response.

Additional reads you may find interesting...

View All
2021 Legal Trends Report: gavel with scale of justice on desk
Legal Practice Tips

Clio 2021 Legal Trends Report: in summary

Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.