Keeping the Personal Touch in the Virtual World

In this day of virtual offices and remote receptionists, there’s a chance you’ve never met your assistant face to face, much less your clients. But even in this virtual era, personal relationships are still at the core of business success. With only 5% of our clients located here with with us in Portland, Oregon, maintaining personal relationships can be a challenge.

Here a just a few of the things we do to remind our clients just how much we value their business and root for their success:

  • Send personal notecards. The typed letter sent by facsimile may be a thing of the past, but a hand written personal card will never go out of style. We can think of at least 100 reasons to send a personal card, but that will be for another post (stay tuned!).
  • Celebrate their success. When speaking with our clients, if we hear of a baby being born, a big case won, a daughter getting engaged, or an award being accepted, it’s time to celebrate. A congratulation note is sent from our entire staff.
  • Thank them. A lot. At Ruby, we make sure no one falls through the cracks by thanking every single client when they sign up, at two weeks into service, at six months, at the winter holiday season, and at every anniversary.  Sometimes it’s with a call, sometimes it’s with a gift. And yes, sometimes it’s with a personal notecard. We appreciate our clients and want to make sure they know how important they are to us. (If you are a current client reading this, I’d like to take this opportunity to say “Thank you for your business” right now!)

These small practices, when instituted on a regular basis, help Ruby keep that personal touch with our long distance clients.

Additional reads you may find interesting...

View All
2021 Legal Trends Report: gavel with scale of justice on desk
Legal Practice Tips

Clio 2021 Legal Trends Report: in summary

Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.