Kindness Changes Everything

The Power of Kindness
Photo via Flickr user Chrissy Polcino

How powerful is kindness? Can it change your life? Your business? Can it save a life?


We recently came across a story that exemplifies how much of an impact kindness can have. And we’re not talking over-the-top, “You get a car!” moments. Small acts of kindness — asking how someone’s day is going, sharing a laugh, offering to help, buying a stranger’s coffee, smiling at someone on the street — these can completely turn one’s day around. I encourage you to read the full inspiring story, but here is a short synopsis:

David Wagner was a hair stylist and one of his regulars dropped by the salon for a blowout. It wasn’t her normal appointment, so he was curious. “I don’t have anything special going on,” she said. “I just want to look and feel good tonight.”

During the brief appointment, he happily chatted with her, and she was beaming by the time she left.

A few days later, he received a card in the mail. It was from his client, telling him that she did have plans that day: She was getting her hair styled for her own funeral.

The care and warmth that David showed moved her to get help for her depression, and she thanked him for being there without knowing that he was.

His story left me with a tear in my eye; you just never know what another person is going through in their life. It may not be as drastic as this story; in fact, it may be as small as soothing a frustrated caller, but incorporating kindness into your business and your life can leave a positive impression with customers and truly make a difference.

Fostering happiness is worth it.

Photo via Flickr user Chrissy Polcino

Additional reads you may find interesting...

View All
Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.