Paging Dr. Ruby Ep. 2: 7 Habits for WOWing Callers

Reading time:

magic

Receptionists at Ruby don’t just love making caller’s smile—they are masters in the art of “day-making.” It isn’t easy to make an amazing impression when you can’t see the person with whom you’re interacting, so we spend a lot of time training receptionists on language and tone to create the right mix of professionalism and friendliness.

In this month’s episode of the “Paging Dr. Ruby: The Video Series”, we take you behind-the-scenes, and share our seven must-have habits for WOWing callers.

“Paging Dr. Ruby” is a monthly videocast dedicated to sharing tips on improving communication and making personal connections. You can view other episodes in the series on our blog, or subscribe to our YouTube channel to receive updates whenever a new video is uploaded.

How would you like your question to be featured on a future episode of Paging Dr. Ruby? To submit your question, share it in the comments below, tweet us @callruby, or send us an email.

If you found this article helpful, could you hit the Share/Save button below so others can benefit from it too? Thanks for sharing!

Additional reads you may find interesting...

View All
Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Small Business Tips

Business live chat: Have your cake and eat it too.

Small Business Tips

Small business resourcefulness with Loren Feldman

Small Business Tips

Omnichannel customer experience: what it means and how to do it right

Small Business Tips

[Infographic] The #1 secret of successful law firms.

Small Business Tips

Use Ruby to schedule appointments and save time.

Small Business Tips

Automated lead capture: Why you need it and how it works.

Small Business Tips

[Infographic] Telehealth in 2021 and beyond.

About Ruby

This Women’s History Month, #ChooseToChallenge with Ruby.

Small Business Tips

PPP loans have relaunched in 2021—with an exclusive application window for small businesses.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.