Listening for Smiles from the Frontline

Our CMO, Rebecca Grimes, joined Ask Nicely’s Nina Church-Adams for their “Experience Awesome” video series. In this interview, Rebecca shares some of Ruby’s special formula for actively creating and nurturing a rich culture, leading with empathy and compassion in all situations, and translating that into authentic commitment to our customers. 

Rebecca also shares examples of how Ruby and our customers are innovating their own service delivery and customer engagement during this time. For Ruby, this meant fast-tracking a product launch to expand receptionist services to support our customers around the clock.