Ruby: Calling Your Clients Back and Keeping You on Track

Last week, I blogged about how Ruby’s live virtual receptionists — unlike traditional answering service operators—can actually return calls on your behalf. But how will you know what happened on the call? How long it took? Ruby makes it easy to keep track and stay organized — after all, we’re here to help!

As Ruby client Scott Lanehart pointed out on our Facebook page (thanks, Scott!), the virtual receptionist will follow up each call by sending you a detailed account of what happened. She will note whom she reached, reiterate what information she relayed, and note any additional questions the other party may have had. And just like that, you’re filled in, without having to dial a single digit.

And if you’re looking to monitor your overall usage? That’s where the Member Services Page comes in! Besides helping you look up messages and track your call usage, you can also see a sortable list of the “Assists,” or outbound calls made on your behalf. Each entry will include a reminder of who requested the call and to whom the call was made:

Screening-Phone-Image.jpg

So if you use this feature a lot or a little, you’re always in the loop!

Of course, I’ve only scratched the surface when it comes to how to use Assists. Are you a current client who has a memorable story about how you used this convenient feature? Dish in the comment section below!

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