To our Ruby Customer Community:
As you have seen in the news or read in the headlines, new cases of the Coronavirus COVID-19 are starting to be confirmed in the U.S. On Friday, Feb 28th, Oregon had its first confirmed case, and because Oregon is home to two of our three receptionist centers and our headquarters, we’re taking this news seriously.
We’re reaching out to let you know that we are here for you. Our goal is to make sure that we prioritize employee health and safety while also maintaining the legendary service that you rely on us to deliver.
Here is what we are currently working on:
- Employee health and safety. We are taking extra precautions in our Portland and Kansas City offices to ensure surfaces are cleaned on a regular basis and cleaning supplies/hand sanitizer are readily available for all employees.
- Secure, remote access to our platform. We are making preparations to continue business as usual in a safe environment. Our Technology Teams are actively working on a secure and scalable contingency plan should we need to operate in alternate locations.
- Ongoing customer communication. We will be regularly communicating with you about any changes to our workforce that may impact our ability to meet your needs. At this time, we do not anticipate disruption to your service. But should that change, we will be transparent about what we are doing and the impact that might have on our services.
We also know there is a lot of misinformation fueling the conversation about the Coronavirus COVID-19. The best resources for virus news include:
For the most up-to-date information about service availability, please access your Ruby account at my.ruby.com. We also encourage you to download or upgrade to the current version of the Ruby app to stay informed on the go (available at App Store or Google Play Store).
Should you have any questions, our Customer Happiness team is available from 5am to 6pm PST, Monday through Friday. Please feel welcome to reach out to us at email@example.com or 866-611-7829.