Ruby’s Random Acts of Happiness — An Incentive Campaign!

Reading time:

Scratch off game--Employee Incentives Program

Ruby’s talented Kendra Neal has been working on an ongoing series of blog posts about the Ruby® Receptionists Core Values. These values are dear to our hearts, and we’re always trying to incorporate them into our day-to-day operations and office culture.

As a small business, one of our favorite ways to inspire our staff of virtual receptionists is through our incentive campaigns. Each quarter, we focus on a specific task or core value and make it into a game with a fun reward system for achievements. Who doesn’t love a game?

Random Acts of Happiness Employee Incentives Campaign
Virtual Receptionist Monica D. showing her winning cards!

Last quarter, our theme was centered around our core value of “fostering happiness”… and the “Random Acts of Happiness (RAH!)” game was born! The idea was simple: each person in the office received 5 “scratch” tickets to give to their coworkers each week for 8 weeks. When someone caught a coworker committing a random act of happiness — opening the door for another Ruby, giving a caller that extra special Ruby sparkle, welcoming a new Ruby to the team, etc. — they awarded their fellow Ruby a ticket and posted the story on our message board to inspire others.

Scratch tickets revealed either one of 20+ different instant win prizes from coffee and ice cream to a foot spa treatment — or a part of a series. The first Ruby to collect all the parts of a series won a grand prize (for example, displaying all four of Ruby’s core values won Monica P. an Ipad — and Jami spelled out the word “RUBY” to win an HDTV!).

Want to start a scratch ticket game for your office? With the help of Easy Scratch Off Stickers, your office printer, and some card stock, you can be spreading cheer and surprise to employees or clients in no time!

Do you use incentive campaigns for your business? Have any great experiences to share? If so, we’d love to hear from you — please post a comment below!

Additional reads you may find interesting...

View All
Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Small Business Tips

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Help wanted sign hung in reflective window
Small Business Tips

Using online presence platforms for recruitment

A man in silhouette looks out over a foggy mountain range
Small Business Tips

How to communicate with employees during times of tension

Close-up: professional with blonde pompadour has a conversation over the phone in a co-working space with red walls
Receptionist Tips

How to keep a conversation going

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Small Business Tips

Customer service tips and more from Ruby + SmallBizLady

A white-bearded man looks beyond the frame with a happily surprised expression on his face
Small Business Tips

This is what wow-worthy customer service looks like.

A woman in yellow overalls sits on a hardwood floor among houseplants with a closed laptop, her hands behind her head
Small Business Tips

Achieve remote work bliss with Ruby.

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Customer Feature

Ruby customer feature: Sam Hainey, Hilltop Law Firm

A man in a blue and white-striped shirt looks through binoculars at the open sea
Small Business Tips

Sick of losing sales? How to find the perfect leads for your business

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.


The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!