Ruby’s Virtual Receptionist Service: Behind the Scenes with FAQs

FAQs

Recently, we took a peek into how Ruby®‘s virtual receptionists in Portland, Oregon are able to sound like their sitting in an office miles away. Specifically, we looked at the advanced software that our virtual receptionist service uses to sound so seamless. But that’s not to whole story. Our virtual receptionists have a myriad of tools at their disposal (including good ole fashioned smarts). Another way that they sound so great: FAQs.

Virtual Receptionist Emily B.
Virtual receptionist Emily B. is an FAQ answering pro

Some key information is included in every client’s account when they sign up. This info is in the same spot in every account, so that the receptionist can glance at it to quickly answer any basic question. Your business’ address, published phone number, fax number, website, and hours of operation are all included for quick reference.

But what about more specific questions? Ruby clients can absolutely give us a few frequently asked questions to include as well. A few popular topics:

  • Your Services. If you tend to receive a lot of clarifying questions around your services, feel free to provide us with a little extra info. In fact, if there’s anything that you don’t do (say, you’re an estate planning attorney and don’t handle criminal cases), we can make a note of it and communicate that to callers, too! Callers are educated and you take only the most relevant calls.
  • Pricing/Rates. Do you offer free consultations? Have a set rate for your services? Our virtual receptionists can easily let callers know. If you would prefer to discuss your rates with potential clients, we will politely relay that to callers and see if you’re available.
  • Employment Inquiries. Do you prefer that applicants email you? We’re happy to inform job candidates of your preferred method of contact and to whom to address inquiries.

If you’d like Ruby to answer additional FAQs, let our Client Happiness team by calling 866-611-7829 or emailing staff@call-ruby.com. We’d be happy to discuss the best way to handle frequent questions. Have additional questions about how we answer phones? Feel free to check out Ruby’s own FAQ section or post your query in the comment section below!