Wow story: Ruby’s WOW station saves the day.

If you’ve ever had food poisoning then you know one thing: it’s the absolute worst! There’s nothing that can turn that experience around. Nothing except a thoughtful Ruby, of course!

Ruby customer, Natalie sent in a few outbound call requests, noting that she was out of the office due to a case of food poisoning. Not to worry, Natalie! Ruby is here to help.

Handling Natalie’s request was Carsen, a Beaverton receptionist and one of Ruby’s Outbound Call Specialists. Carsen was happy to handle Natalie’s request—and she even took it a step further.

Carsen headed to the Ruby WOW Station to put together the perfect package of gifts and goodies to help Natalie on her way to recovery. Each Ruby office has its own station, chock full of Ruby swag and other gifts to brighten someone’s day.

The package Carsen created contained sachets of tea accompanied by a Ruby mug and even a few chocolates for when Natalie was back to her usual self. It took Natalie a few days to respond because she didn’t even think the package could possibly be for her!

Once she gave the box a second look and saw the address label, Natalie was absolutely floored. She wrote into Carsen to express her immense gratitude and shared her surprise at receiving such a gift.

Oh my goodness! I just came into the office and noticed that a package was still in the lobby and I wasn’t expecting anything so didn’t look all day yesterday. I took a peek and saw my name! I am in absolute shock right now!!

I am speechless right now at the sweet care package you sent me! Thank you so much!! I am so incredibly taken back by your kindness. I don’t know the last time anyone did something like this for me. Words cannot express how touched I am by your thoughtfulness. I cannot wait to jump into my lemon ginger tea and green tea! I love the thermos and mug which will definitely be put to good use. I always have to have something to drink while in session and cannot wait to rock my Ruby Receptionists gear. And of course the sea salt chocolate will be devoured anytime now. 🙂

Thank you so very much from the bottom of my heart. If there’s anything I can ever do please do not hesitate to ask. If you’re ever in the Washington DC area as well please let me know! I would love to return the favor.

Additional reads you may find interesting...

View All
Person talks on phone in snowy outdoor environment
Small Business Tips

How to manage difficult customer conversations this holiday season: 3 examples + tips

2021 Legal Trends Report: gavel with scale of justice on desk
Legal Practice Tips

Clio 2021 Legal Trends Report: in summary

Content marketing and social media tips: side view of photo editor working in a creative office
Small Business Tips

Content marketing & social media: 4 easy tips for getting started

A single pine tree on a rocky summit
Small Business Tips

Meeting customer expectations during a holiday season like no other

Person at desk in front of computer waiting on phone
Receptionist Tips

Have trouble handling the emotional weight of phone calls? You’re not alone.

Choosing a business number: overhead view of faded yellow vintage telephone with notebook and numbers on monochrome background
Small Business Tips

What your phone number says about your business

How to find and analyze your website traffic: two people look at a computer in a bright office space
Small Business Tips

How to find and analyze your website traffic

Using virtual receptionists for part-time answering - Ruby

Using virtual receptionists for part-time answering

What is a conversation worth: illustration of a confused person with complicated calculations hovering above their head
Small Business Tips

What is a conversation really worth? We calculated the exact dollar amount.

Top 3 legal marketing strategies for 2022: man looks at laptop
Legal Practice Tips

Top 3 legal marketing strategies for 2022

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
About Ruby

How Ruby’s 24/7 live chat solution grows your business and saves you time

Why empathy matters for your business: person listening to another person in cafe with laptop, papers, and coffee
Small Business Tips

Why empathy matters for your business

SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.