How a pair of scissors lead to great customer service.

By ruby

“Tell David I’m blasting off into space tonight and will not be back for 6 months.”

This simple sentence set off a moment of WOW-worthy customer service. A moment that proves that sometimes the smallest gesture makes the biggest difference.

Read the story

Ruby News

View All
sentiment as a make-or-break predictor of success
Media

[Article] The importance of prioritizing a customer’s experience

 The practicalities of going hybrid
Media

[Article] Tips to help companies build a permanent hybrid workforce

 ruby names best answering service
Announcements

Ruby tops Fit Small Business’ best answering services for small businesses in 2022

 solutions for construction's changing landscape
Media

Guest Article for Construction Executive
News

Kate Winkler wins 2021 ‘Female Executive of the Year’ Gold Stevie® award

 Attracting employee amid labor shortage
Media

Where have the workers gone? Companies pivot to attract employees

 Designing people-centric customer service training
Media

Guest Article: 5 Ways to Design Customer Service Training

 Ruby continues to lead industry in employee investment
News

Ruby doubles down on training & progressive wage structure

 Ruby Grasshopper collaboration
News

Ruby and Grasshopper provide end-to-end phone solution for businesses

 how businesses can address labor shortage
Media

[Column] With Oregon’s talent shortage, what workers really want

 lifelong customer podcast
Media

[Podcast] Marketing insights with Rebecca Grimes

 Ruby partners with Scorpion
News

Scorpion and Ruby partner to help customers manage their digital marketing-driven growth

 Text: CFO of the Year
Media

Jace Thompson named CFO of the Year

 Women in key roles text image
News

Multiple promotions of women leaders at Ruby
Media

Rubys hiring up to 100 new employees

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

For Sales:

844-311-7829

For Support:

866-611-7829

Already a customer?

Login

Product
Industry
Learn

Your partner in gaining and
retaining customers.

Sales Support

Already a Ruby customer?

LOGIN

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.