Between 40% and 50% of clients are putting off seeking counsel until the COVID-19 pandemic completely subsides. Yet many firms grew in 2020—and are continuing to grow in 2021.
Their secret? A client-centric mindset combined with virtual technology.
According to the 2020 Legal Trends Report, published by Clio: “Delivering on what clients need throughout the course of their matter, in a way that is effortless and convenient for them, earns higher client satisfaction—which in turn drives new business through positive reviews, repeat business, and referrals.”
Discover more insights from the report in Ruby’s infographic, The #1 secret of successful law firms.
(For more information, make sure to check out Clio’s 2020 Legal Trends Report.)
Grow your practice with Ruby.
Deliver exceptional human service backed by sophisticated technology that will grow your practice, with Ruby:
- 24/7/365 live virtual reception and chat services for your practice
- Customized call handling tailored to your needs
- Ability to manage your service and access activity from your mobile phone
- Integrated with Clio Manage and Clio Grow
Learn more and try Ruby today at ruby.com/legal.