Improve customer experiences with status updates.

Here at Ruby, we strive to make meaningful personal connections with all of your callers and provide them with the best experience possible. However, for Rubys to truly sound like in-house receptionists, it is important to keep your status updated throughout the day. When you let us know that you are unavailable for calls, we immediately follow your instructions on how to handle them. Expecting an important call? We can handle that too and only connect callers you’re expecting with a unique status.

We’re constantly enhancing our Ruby app tools and have recently released some enhancements to make it easier for you to let us know your availability (ie. your status!). 

3D Touch for Quick Status Updates
Let’s start with the home screen quick actions. Before you even click into the Ruby app, you can touch and hold the Ruby app icon for a convenient way to quickly update your status from your phone’s screen. You apply a little extra pressure to the Ruby app icon (more than you use for opening an app) and voila! You can view a list of available quick actions.

Ruby App for More Complete Status Updates
If you have more complex instructions or simply prefer to go to the Ruby app to update your status, here are several ways to accomplish status updates.

  1. From the Ruby home screen, simply tap Hold My Calls and we’ll take messages until you’re back and can clear the status.
  2. For more customization, click on My normal call-handling at the top of the screen. Tell us how long you’ll be away, what you want to relay to your callers, and if you’d like us to take messages or offer voicemail.
  3. Even schedule ahead for vacations, match a new status with an upcoming event on your calendar or save a favorite status as a Shortcut to use over and over again.
  4.  Alternatively, you can always tap Status at the bottom of the screen to view and adjust an active status, create a new one, integrate your calendar to hold calls during meetings or select View Shortcuts to view, edit, or create new status shortcuts.

We’re constantly working to make our services and features better for you, your customers, and your business! Stay tuned and be sure to check the blog for any future updates!

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