Training Tip: Create an Office Glossary

Whether or not we realize it,  most workplaces have some form of insiders-only terminology.  This office-specific language can be anything from technical jargon to a nickname for everyone’s favorite lunch spot.  Introducing new employees to internal terminology is a great way to make them feel like part of the group, and it helps to simplify the training process.

At Ruby® Receptionists, our virtual receptionists review the Ruby glossary as part of training.  Our glossary is a list of terms and abbreviations used regularly around the office.  As Ruby grows, the glossary grows and changes.  The glossary is posted on our internal training site for easy reference.

What terms and abbreviations do you and your coworkers use?   If you’re fairly new to a company, think about the terms that confused you at first, and make a list of them.  An office glossary can take a variety of forms–a printout posted above the water cooler, a collaborative document, an intranet Wiki library.  Regardless of the format, a list of common office terms will be greatly beneficial to any new employees.  The next time your company gains a new team member, welcome that person with an office glossary.  It’s a great way to build community, limit confusion, and take some of the stress out of starting a new job.

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