Trick or greet: is your receptionist scaring away callers?

Who you gonna call? Madi and Pennie at Ruby!

Are your customers having a sweet experience when they call your business? Or are callers running away screaming? Beware of these eerie etiquette gaffes:

Boo! A ghost receptionist.

If no one answers after four or five rings, callers start to think nobody’s home. They may wonder whether you’ve momentarily stepped away from your desk or you’re on vacation for two more weeks. Rather than leaving a voicemail, potential clients may hang up and call a competitor.

At Ruby, every daytime call is answered promptly and cheerfully by a highly-trained receptionist. Our virtual receptionists answer 100% of calls live and 99.8% before the fourth ring!

Boo! A ghastly mood.

Your callers are probably contacting you to get some help, so reaching a friendly, professional receptionist will show them they’re in good hands.

Turn that grimace into a grin before you pick up the phone, and you’ll be on your way to making their day!

Boo! Leaving callers in the lurch.

Phrases like “I don’t know” or “I can’t” are a dead end. Instead, have your receptionist focus on what you can do to help:

“Great question! Let me find out for you.”

“While we don’t handle cauldron accidents, l’m happy to refer you to someone who does!”

Whether you use Ruby’s virtual receptionist service, have a in-house receptionist, or use a combination of the two, with a bit of cheer and a heap of professionalism, you can treat callers to a stellar customer experience every day of the year!

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