Why Ruby Doesn’t Have a Client Services Department

Reading time:

You may be thinking, “Of course Ruby does! How can a company so dedicated to customer service not have a department focused on its customers?” Well, it’s true — Ruby doesn’t have a Client Services Department. We have a Client Happiness Department!

Ruby Client Happiness Department
The Ruby Client Happiness Department (From top left: Eve, Kendra, Madi, Tiffany, Christina, Jennifer, Patti, Jill, Macie, Jenny, Stephanie, Rachel, and Casey)

The Client Happiness Department is named after what everyone here at Ruby aspires to: not only helping our clients, but going above and beyond to fulfill their unexpressed needs. As Kendra Neal, Director of Client Happiness, puts it, “To me, Client Happiness means not only having clients who are satisfied, but who are thrilled with us.  It means we genuinely care about every single client who reaches out to us, and we take the extra step (or two, or three) to make sure they feel cared for and confident in Ruby’s skills.”

Here are some ways we travel the extra mile to deliver exceptional customer happiness.

  • Follow-up Calls. When clients ask questions or request an adjustment to their call handling, we always follow the conversation with an email thanking them for calling and explaining what actions we’ve taken. Not only that, if we’ve made significant changes to their account, we’ll follow up in a few weeks’ time to see if they’re happy with the changes. We adore feedback, and if something can be improved upon, we’ll keep working at it!
  • Chatting with Phone Providers. Call forwarding? Market expansion lines? DIDs? Telephony isn’t a branch of technology all of our clients are familiar with, and we certainly understand why! While it can be confusing for some, members of Client Happiness are regular telephony geeks. We simply adjust our glasses and dig in! We are always here to answer questions about forwarding and will even play translator by jumping on conference calls with providers.
  • Notecards. The Client Happiness team is always on the lookout to make a connection with a client. We are warm and friendly, and love it when clients open up to us. Sending a notecard to express congratulations, well wishes, or sympathies is a great way to cultivate happiness in our clients and show them we really do care for them on a human level.

While Ruby doesn’t have a Client Services Department, it does have a team dedicated to fostering happiness. If you are a current client, please feel welcome to reach out to us. We are here for you!

Additional reads you may find interesting...

View All
Digital timer counter on tablet
Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

A smiling young woman looks at her computer with one hand on the keyboard and the other holding a paper cup
Small Business Tips

Chat creates human connection and improves efficiency. What’s not to love?

Hands use a VoIP device
Small Business Tips

Making the connection: VoIP, your customers, and you.

Small Business Tips

Inclusive marketing—with Michelle Ngome (pt. 1)

A young woman sitting at a desk looks annoyed at her phone, with one hand thrown up in frustration. Daylight streams in through an adjacent window.

Stop robocalls for good.

A close-up of peanut butter cups (candy), some stacked, some with bites taken out, on a dark gray background
Small Business Tips

Mashups & peanut butter cups: how to bridge the paid/organic data divide to spend smarter search ad dollars

Small Business Tips

Which chat service is right for your business?

Small Business Tips

High-end clients, projects, and service—with Melissa Barker

Arizona landscape
About Ruby

Arizona, here we come!

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.