Working outside of business hours? We've got options.

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In a world where technology allows us to be connected to anyone at any time, it’s tempting to be constantly available to our family, friends, and social networks. It can be quite the balancing act! You already know Ruby is here for you 13 hours a day, 5 days a week, but we can also help you make connections and manage your calls when our receptionists go home. Using our after-hours options, such as voicemail or call-fowarding, you can find your ideal balance between being available to clients, and getting some well-deserved downtime.

  • Ruby voicemail: After-hours, Ruby has the ability to connect calls to a voicemail box we’ve created solely for your company. A typical greeting sounds like this: “Thank you for calling ___. You’ve reached us after-hours. Please leave a detailed message at the tone and we will return your call as soon as possible.” Callers’ voice messages are then immediately delivered to your email inbox as .wav files. You’ll be instantly caught up on messages and able to return urgent calls right away!
  • Forwarding to another number: If you’d rather callers reach you live after-hours, Ruby is able to connect calls directly to your cell phone or whichever number you’d prefer. You’ll have the ability to field calls and allow callers to go to that phone number’s voicemail system if you’re unavailable.
  • Auto-attendants: Do you have multiple folks in your company? How about the desire to take only urgent calls live outside of business hours? This may be the perfect option for you! Ruby can provide an auto-attendant for after-hours calls that allows for callers to be connected to any combination of Ruby voicemails and outside phone numbers. A common option sounds something like this: “Thank you for calling ___. If this is urgent, please press 1 to be connected to a representative. Otherwise, please stay on the line to leave a message.” Alternatively, callers can press a number based on which staff member they’d like to either be connected to or leave a message for.

With these options, Ruby will always have your back! You’re welcome to reach out to us at 866-611-7829 or hello@ruby.com. We are here for you and happy to help!

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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.