Meet Ruby
Every Connection Counts
In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they’ll move on.
Why invest in customer engagement?
65% of customers want to reach a business by phone, while 42% prefer webchat over other communication channels. Failing to answer when customers come to call can lead them right into the arms of your competitors.
Missed opportunities =
lost revenue.
29% of answered calls result in a sale and businesses achieve 40% conversion rates with live chat. Missing out on these opportunities to reinforce a customer connection or win over a prospect translates into less earning potential.
But how are you supposed to run a business when you’re responding to every chat and answering every call?
ENTER RUBY
That's where we come in.
At Ruby, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world. Our customer engagement solution authentically connects with website visitors and callers—capturing more opportunities and providing that critical human touch that builds trust in your business.
WHO WE ARE
Small business roots for big business dreams.
Once a scrappy startup ourselves, Ruby now serves more than 13,000 business owners. The same quality of service and fundamental business beliefs that have perpetuated our own growth can be heard and felt thousands of times a day with every connection we make for our customers.
Proprietary technology for personalized experiences.
Our software empowers us to give your customers the individualized experiences they crave. We use technology to support real, meaningful connections—never replacing them. Plus, Ruby’s customer support team works with you to optimize your account—updating instructions here, adding new FAQ responses there—to ensure we provide the best possible experience for you and your customers.
Intentional training for exceptional service.
Your business only gets one chance to make a good first impression, and Ruby takes serving as an extension of your team seriously. We train every receptionist in empathetic listening, how to guide frustrated customers, presenting a friendly, professional tone, and so much more.
A culture focused on the power of “WOW”!
Ruby believes in the power of going above and beyond. We create unexpected moments of joy for you and your team—with handwritten notes and surprise deliveries, and more—that swell into an outflow of happiness. We call it the Ruby Ripple Effect!
Reception Services
Anyone can answer a phone—but there’s a difference between an answering service and consistently engaging with customers on every call, 24/7.
Capture opportunities.
We answer your calls live—24/7, 365-days a year, ensuring you never miss an opportunity to wow your next customer.
Make an impression.
Our award-winning receptionists greet and treat your callers as if they were talking to a member of your team, based on your customized instructions.
Save on costs.
We transfer calls, take messages, answer FAQs, book appointments, gather intake information, and more—extending your team at a fraction of the cost of an in house hire.
Grow your business.
Our highly-trained, US based receptionists turn your callers into loyal customers, while giving you the freedom to focus on your growing business.
How It Works
1
We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”
2
Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.
3
When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.
4
We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.
Reception Services
+ Tech to Keep You Mobile
Cloud-based technology has redefined the office and made it possible to work from anywhere. Hours are shifting, and customer interactions are expanding into the evenings and weekends. There’s a blurring of home and work that can be both empowering and overwhelming.
Staying connected doesn’t have to mean being available 24/7, nor should it. Whether you’re repairing a sink, heading to court, or balancing personal needs, our mobile app lets you control your availability while staying on top of your communication.
You’ll 
the Ruby app.
Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.
Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.
Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.
Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.
Work from anywhere, never miss an opportunity, and make a great impression.
★★★★★ 5/5
“Ever since we signed up with Ruby we’ve been able to recover 10-15% of our inbound leads and over $1,600 in marketing costs per month. That’s a huge return for our investment with Ruby Receptionists and we’re just getting started!”
Chat Services
Every day, potential customers are visiting your website, seeking a solution to their problem. Websites have become the virtual front door, and website chat the equivalent of your greeter. Ruby’s chat specialists deliver the same empathetic and human service as our receptionists while also qualifying potential new customers—24/7, 365-days a year.
Engage instantly.
Ruby’s chat services connect with visitors within one minute, capturing the information you need to qualify leads and grow your business. Select the pages on which chat appears and choose to proactively engage current and potential customers with a welcome prompt.
Deliver a personalized experience.
From customized greetings and conversations to talking points propositions tailored around your business’ unique offerings and value propositions, we represent your business the way you would.
Connect live with customers.
Connect with potential customers at the moment of interest with Ruby’s connect-to-call feature that transfers chatters to your business with a warm hand off.
How It Works
1
You can select whether a chat prompt automatically displays and/or if visitors can select the ‘Chat’ option.
2
Our live chat specialists gather the visitor’s name and other necessary details throughout the conversation.
3
Based on the customer’s needs, we can answer FAQs, provide scheduling info, as well as address objections.
4
Quickly gain insights into your customer’s needs by accessing chat transcripts through your Dashboard.
For larger plan sizes and pricing, give us a call today!
Are you ready to take your business to the next level?
First, fill out this form or give us a call. We’ll get in touch to better understand the unique needs and goals of your business.
Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
Key features in all Call Ruby plans
Professional Receptionists
- Available 24/7/365, as full time, part time, or back up support
- Trained to sound like they’re part of your staff
- Conversations in English or Spanish
- Live-transferring
- Outbound calls placed on your behalf
Robust Mobile App
- Ruby hosted business numbers
- Local & toll free business numbers
- Call & text from the Ruby app
- Call notifications sent to your phone
- Immediate access to messages
- One touch call holding
Expansive Capabilities
- HIPAA-compliant services available
- Automated lead capture tool for your website
- Appointment scheduling
- Call routing by type of call
- Custom after-hours call routing options
- Voicemail transcriptions
- Usage alerts
Customized Experiences
- Pricing to fit your business
- Personalized greetings
- Customized Frequently Asked Questions
- Specific customer/lead information collected
- 7 hold music options
Quality Customer Care
- Customers reporting a 94% satisfaction rate
- A dedicated Customer Success team
- Quick response times
- Product information & how-to’s in the Ruby Help Center
- Convenient call handling updates
Efficient Integrations
- Clio Manage
- Clio Grow
- Rocket Matter
- Grasshopper
Bundled plans include all the benefits of Call Ruby and Live Chat. Simply add the cost of your reception plan to the bundle price:
Bundled Chat Ruby 10
Your Call Ruby Plan
+
Up to 10 Chats for $104
Save 20% off the regular
Chat Ruby 10 plan
Most Popular
Bundled Chat Ruby 30
Your Call Ruby Plan
+
Up to 30 Chats for $240
Save 20% off the regular
Chat Ruby 30 plan
Bundled Chat Ruby 50
Your Call Ruby Plan
+
Up to 50 Chats for $376
Save 20% off the regular
Chat Ruby 50 plan
Are you ready to take your business to the next level?
First, fill out this form or give us a call. We’ll get in touch to better understand the unique needs and goals of your business.
Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
Key features in all bundled plans
Your All-In-One Service
- Plans to fit your unique needs
- 24/7/365 coverage for your phone & website
- HIPAA-compliant services available
- 100% live, personalized communication
- Custom FAQs & lead capture
- Voicemail & chat transcripts
- Shared dashboard to view activity
Live Virtual Receptionists
- Notifications via the app & email
- Custom greetings
- Bilingual answering
- Call routing by type of call
- Easy-to-update call handling options
- Outbound calls made by Ruby on your behalf
- Call & text from your business number in the Ruby app
- Local area phone number
- Toll-free numbers available
Exceptional Chat Specialists
- Customize engagement by webpage
- Responses within one minute
- Customize information chat specialists collect
- Address sales objections with custom responses
- Follow-up with live call connect
- Chat implementation & ongoing support
Bundled plans include all the benefits of Call Ruby and Live Chat. Simply add the cost of your reception plan to the bundle price:
Bundled Chat Ruby 10
Your Call Ruby Plan
+
Up to 10 Chats for $104
Save 20% off the regular
Chat Ruby 10 plan
Most Popular
Bundled Chat Ruby 30
Your Call Ruby Plan
+
Up to 30 Chats for $240
Save 20% off the regular
Chat Ruby 30 plan
Bundled Chat Ruby 50
Your Call Ruby Plan
+
Up to 50 Chats for $376
Save 20% off the regular
Chat Ruby 50 plan
Are you ready to take your business to the next level?
First, fill out this form or give us a call. We’ll get in touch to better understand the unique needs and goals of your business.
Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
Key features in all bundled plans
Your All-In-One Service
- Plans to fit your unique needs
- 24/7/365 coverage for your phone & website
- HIPAA-compliant services available
- 100% live, personalized communication
- Custom FAQs & lead capture
- Voicemail & chat transcripts
- Shared dashboard to view activity
Live Virtual Receptionists
- Notifications via the app & email
- Custom greetings
- Bilingual answering
- Call routing by type of call
- Easy-to-update call handling options
- Outbound calls made by Ruby on your behalf
- Call & text from your business number in the Ruby app
- Local area phone number
- Toll-free numbers available
Exceptional Chat Specialists
- Customize engagement by webpage
- Responses within one minute
- Customize information chat specialists collect
- Address sales objections with custom responses
- Follow-up with live call connect
- Chat implementation & ongoing support
More than 13,000 business owners trust Ruby.
For over 17 years, weve delivered highly personalized services to businesses just like yours. We are honored to manage frontline communications for customers in the legal, finance, real estate, healthcare, home services industries, and more!
TRUSTPILOT
4.7
TrustScore
431 Reviews
Numbers don't lie
+20%
boost in new business leads.
10 hrs+
of distraction-free time gained back each month
10%
increase in customer happiness.
*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey
Try Ruby Risk-Free
Call and talk to a live Virtual Receptionist. Hear why 13,000+ companies Ruby.
