In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they’ll move on.
65% of customers want to reach a business by phone, while 42% prefer webchat over other communication channels. Failing to answer when customers come to call can lead them right into the arms of your competitors.
29% of answered calls result in a sale and businesses achieve 40% conversion rates with live chat. Missing out on these opportunities to reinforce a customer connection or win over a prospect translates into less earning potential.
At Ruby, we provide small businesses with the services, products, and analytics they need to manage customer interactions and deliver exceptional experiences in an increasingly digital world. Our customer engagement solution authentically connects with website visitors and callers—capturing more opportunities and providing that critical human touch that builds trust in your business.
Once a scrappy startup ourselves, Ruby now serves more than 13,000 business owners. The same quality of service and fundamental business beliefs that have perpetuated our own growth can be heard and felt thousands of times a day with every connection we make for our customers.
Our software empowers us to give your customers the individualized experiences they crave. We use technology to support real, meaningful connections—never replacing them. Plus, Ruby’s customer support team works with you to optimize your account—updating instructions here, adding new FAQ responses there—to ensure we provide the best possible experience for you and your customers.
Your business only gets one chance to make a good first impression, and Ruby takes serving as an extension of your team seriously. We train every receptionist in empathetic listening, how to guide frustrated customers, presenting a friendly, professional tone, and so much more.
Ruby believes in the power of going above and beyond. We create unexpected moments of joy for you and your team—with handwritten notes and surprise deliveries, and more—that swell into an outflow of happiness. We call it the Ruby Ripple Effect!
Anyone can answer a phone—but there’s a difference between an answering service and consistently engaging with customers on every call, 24/7.
Capture opportunities.
We answer your calls live—24/7, 365-days a year, ensuring you never miss an opportunity to wow your next customer.
Make an impression.
Our award-winning receptionists greet and treat your callers as if they were talking to a member of your team, based on your customized instructions.
Save on costs.
We transfer calls, take messages, answer FAQs, book appointments, gather intake information, and more—extending your team at a fraction of the cost of an in house hire.
Grow your business.
Our highly-trained, US based receptionists turn your callers into loyal customers, while giving you the freedom to focus on your growing business.
We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”
Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.
When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.
We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.
Cloud-based technology has redefined the office and made it possible to work from anywhere. Hours are shifting, and customer interactions are expanding into the evenings and weekends. There’s a blurring of home and work that can be both empowering and overwhelming.
Staying connected doesn’t have to mean being available 24/7, nor should it. Whether you’re repairing a sink, heading to court, or balancing personal needs, our mobile app lets you control your availability while staying on top of your communication.
Mobile App
Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.
Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.
Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.
Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.
Work from anywhere, never miss an opportunity, and make a great impression.
“Ever since we signed up with Ruby we’ve been able to recover 10-15% of our inbound leads and over $1,600 in marketing costs per month. That’s a huge return for our investment with Ruby Receptionists and we’re just getting started!”
Every day, potential customers are visiting your website, seeking a solution to their problem. Websites have become the virtual front door, and website chat the equivalent of your greeter. Ruby’s chat specialists deliver the same empathetic and human service as our receptionists while also qualifying potential new customers—24/7, 365-days a year.
Engage instantly.
Ruby’s chat services connect with visitors within one minute, capturing the information you need to qualify leads and grow your business. Select the pages on which chat appears and choose to proactively engage current and potential customers with a welcome prompt.
Deliver a personalized experience.
From customized greetings and conversations to talking points propositions tailored around your business’ unique offerings and value propositions, we represent your business the way you would.
Connect live with customers.
Connect with potential customers at the moment of interest with Ruby’s connect-to-call feature that transfers chatters to your business with a warm hand off.
You can select whether a chat prompt automatically displays and/or if visitors can select the ‘Chat’ option.
Our live chat specialists gather the visitor’s name and other necessary details throughout the conversation.
Based on the customer’s needs, we can answer FAQs, provide scheduling info, as well as address objections.
Quickly gain insights into your customer’s needs by accessing chat transcripts through your Dashboard.
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First, fill out this form! We’ll get in touch to better understand the unique needs and goals of your business. Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
First, fill out this form! We’ll get in touch to better understand the unique needs and goals of your business. Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
First, fill out this form! We’ll get in touch to better understand the unique needs and goals of your business. Next, we’ll craft the perfect plan. From serving as your first and primary point of contact to being your backup, we’re here whenever you need us!
Get control and visibility over company spending.
For over 17 years, weve delivered highly personalized services to businesses just like yours. We are honored to manage frontline communications for customers in the legal, finance, real estate, healthcare, home services industries, and more!
Hear why 13,000+ 💖 companies Ruby.
