Meet Ruby
Your Partner in Gaining & Retaining Customers
Every Connection Counts
In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they’ll move on.

Why invest in customer engagement?
65% of customers want to reach a business by phone, while 42% prefer webchat over other communication channels. Failing to answer when customers come to call can lead them right into the arms of your competitors.

Missed opportunities =
lost revenue.
29% of answered calls result in a sale and businesses achieve 40% conversion rates with live chat. Missing out on these opportunities to reinforce a customer connection or win over a prospect translates into less earning potential.
But how are you supposed to run a business when you’re responding to every chat and answering every call?




Reception Services
Capture opportunities.
We answer 100% of calls live—24/7, 365-days a year, ensuring you never miss an opportunity to wow your next customer.
Make an impression.
Our award-winning receptionists greet and treat your callers as if they were talking to a member of your team, based on your customized instructions.
Save on costs.
We transfer calls, take messages, answer FAQs, book appointments, gather intake information, and more—extending your team at a fraction of the cost of an in house hire.
Grow your business.
Our highly-trained, US based receptionists turn your callers into loyal customers, while giving you the freedom to focus on your growing business.

Reception Services
+ Tech to Keep You Mobile
Cloud-based technology has redefined the office and made it possible to work from anywhere. Hours are shifting, and customer interactions are expanding into the evenings and weekends. There’s a blurring of home and work that can be both empowering and overwhelming.
Staying connected doesn’t have to mean being available 24/7, nor should it. Whether you’re repairing a sink, heading to court, or balancing personal needs, our mobile app lets you control your availability while staying on top of your communication.
Plans & Pricing



Chat Services
Engage instantly
Ruby’s chat services connect with visitors within one minute, capturing the information you need to qualify leads and grow your business. Select the pages on which chat appears and choose to proactively engage current and potential customers with a welcome prompt.
Deliver a personalized experience.
From customized greetings and conversations to talking points propositions tailored around your business’ unique offerings and value propositions, we represent your business the way you would.
Connect live with customers.
Connect with potential customers at the moment of interest with Ruby’s connect-to-call feature that transfers chatters to your business with a warm hand off.
Plans & Pricing
More than 13,000 business owners trust Ruby.
For over 17 years, weve delivered highly personalized services to businesses just like yours. We are honored to manage frontline communications for customers in the legal, finance, real estate, healthcare, home services industries, and more!
Numbers don’t lie.
- 20%+boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10% increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.