The holidays are approaching quickly, and now is the time to prepare. For many small business owners, this season means juggling increased customer demand, managing team schedules, and hopefully, carving out some well-deserved time to spend with family and loved ones. But how do you step away without missing a single opportunity?
Ruby is no stranger to assisting with the holidays. With our 24/7/365 service, we are here for you every single day of the year (yes, even on Thanksgiving, Christmas, and New Year’s Day). Our highly trained, US-based receptionists are ready to handle anything this season throws at them, ensuring you never miss a call.
Let’s go over a few ways Ruby can make your holiday season easier. We know you will likely need that extra support as a business owner. Or maybe you just need some more time to sleep off that turkey coma. We’ve got you covered.
Add a festive touch with updated greetings.
A small, personal touch can make a big impression. By working with our customer support team, you can easily add a seasonal greeting to your phone line.
- Simple holiday cheer: We can add a simple, warm greeting like, “Happy Holidays! Thank you for calling XYZ Company. How may I help you?”
- Day-specific messages: Want to get more specific? We can schedule greetings for particular days, such as “Merry Christmas!” or “Wishing you a Happy New Year!” This adds a timely and thoughtful detail that customers appreciate.
Inform callers of office closures.
Taking a longer break for the holidays? Let Ruby handle the communication. We can inform callers of your extended office closures, for example: “Our office will be closed from December 23rd through January 5th for the holiday.”
Our receptionists won’t just leave it at that. We can offer alternatives, such as directing them to your website for information, taking a detailed message for your return, or scheduling a call for when you’re back in the office. This ensures your callers feel valued even when you’re away.
Manage holiday-specific call routing.
Winter weather and holiday events can disrupt normal business operations. Ruby can act as your communications hub during these unpredictable moments.
- Weather-related closures: If a snowstorm forces you to close early or delay opening, our receptionists can inform callers and help reschedule appointments.
- Employee call-outs: We can also create special instructions for your employees who may need to call out due to poor weather, ensuring you get the message promptly so you can adjust staffing accordingly.
Schedule appointments and bookings.
Just because you’re out of the office doesn’t mean your calendar has to be empty when you return. Our receptionists can schedule appointments and book services for callers, filling your calendar for the new year. When you get back to your desk, you’ll have a list of confirmed appointments waiting for you.
Stay proactive with outbound calls and reminders.
The holiday season can be a blur for everyone. Ruby can help your business stay proactive and organized by handling outbound calls. Our receptionists can make calls for:
- Holiday promotions and special offers
- Appointment confirmations and reminders
- Follow-ups with recent inquiries
This frees up your team to focus on other critical tasks while ensuring your customers stay engaged and informed.
Capture and qualify every lead.
friendly, professional receptionist who can capture leads and gather important information. We take detailed notes and can qualify leads based on your specific criteria.
You receive these notes instantly via email or the Ruby mobile app. This means you don’t have to waste time tracking down cold leads. Instead, you can focus your energy on following up with the most promising prospects as soon as you’re ready.
Handle challenging conversations with empathy.
The holidays aren’t always merry and bright for everyone. This time of year can be stressful, and sometimes your business is the one people turn to during a crisis. Our receptionists are trained to handle challenging conversations with patience and empathy.
Whether it’s a customer dealing with a kitchen fire from an overcooked roast, a power outage from a winter storm, a lost package, or even someone who just learned Santa isn’t real (sorry if we’re breaking that news to you), we’re here. We make sure every caller feels listened to and supported, no matter what they are going through.
Enjoy your holiday—we’ve got this.
Whether your business slows down or hits its peak at the end of the year, Ruby has your holiday calls handled. Our support allows you to plan your own holiday party for your team, spend some time volunteering, get your gift shopping done before the last minute, or just take a well-deserved break.
Whatever your business needs are this holiday season, Ruby has you covered.
A special holiday offer just for you
We can help you save money, too—so you can buy that special gift or invest back into your business.
Through the end of November, we are offering a Black Friday special of $100 off per month for your first three months. Just use mention code Hello2026 or Black Friday when you connect with our sales team.
Let us give you the peace of mind you need to enjoy the holidays.
