Deliver personal experiences online and over the phone with one central point for communication.
Teaming up with best-in-class organizations to grow your business.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
Do you know your customer service facts from fiction? Learn what today’s customers and clients really expect in our brand new guide. The truth is out there…
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With Ruby, build loyalty, gain hours back in your day, and make sure your callers and website visitors connect with a real person every time.
Small business capabilities
Meet your new secret ingredient—a team of customer experience experts who create connections and capture opportunities online and over the phone.
Ruby’s virtual receptionists can schedule appointments, answer FAQs, assist with outbound calls, and more—acting as a seamless extension of your team.
Use Ruby’s managed live chat solution to provide new and existing customers with friendly human service on your website.
Full-time, after-hours, or as backup, we’re available when and how you need us. See real-time insights and turn Ruby on and off with our mobile app.
CUSTOMER FEATURE
With Ruby, Rebecca Flanagan can rest easy knowing the people who contact her law firm are receiving the same kind of responsive, compassionate care she’s built her business delivering.
Ruby means business: local business, woman-owned business, Black-owned business, veteran-owned business. We proudly represent the people and organizations who serve our communities—from auto dealers to educators to party planners and everyone in between.
Your customers’ experiences make or break your business. You can rely on Ruby to create the kinds of personal connections that drive loyalty.
Ruby customers gain hours back every month to focus on what’s important—whether it’s productive time or priceless moments to unwind.
“Since we do 90% of our business by referral and email, we don’t need a regular 9-5 desk worker who handles phone calls. Ruby has been fantastic for handling the remaining inquiries. We can focus on supporting our clients rather than on hiring for phone support in a challenging labor market. For us as a Silicon Valley company, the savings in cost and owner time are huge.”
Nat Crawford
CEO, IYE Tutoring and College Counseling
SMALL BUSINESS RESOURCES
Ruby is the gold standard. In terms of companies whose model of customer service should be emulated, you think of places like Disney and Nordstrom, but Ruby has that same feeling.
Diana Gleeson
Education
Perkiomen School
Missing calls? Watching website visitors bounce? Use Ruby to snap up more opportunities and boost your revenue.
Whenever and wherever people reach your business, we’ll be there to represent you in the best light and make great first impressions.
Callers and website visitors expect answers 24/7. That doesn’t mean you need to work longer. We’ve got it covered.
“Ruby’s fantastic receptionists are a key part of my commercial real estate team. They efficiently handle my inbound calls with an awesome combination of professionalism and spunk. With Ruby on my side, I can be sure that I’ll never miss an opportunity.”
William Vogel
Decker Environmental
Show your customers you care by ensuring a friendly, highly-trained professional answers even when you’re closed or unavailable.
Improve customer sentiment and offer support in multiple channels at a fraction of the cost of another in-house hire.
Learn more about your customers—who they are, why they’re reaching out, and what it takes to win their business—with Ruby’s call notes.
“The receptionists answer the phone as if they are in our office. Customers have no idea it’s an answering service! It has saved us time and we don’t miss any new potential customer calls. Communication with our current customers is very important—they want to speak to a human being when they call. Very easy for our customers to book customer calls or consultation calls using Calendly.”
Ana Mirwald
Home Services
Magnolia Cleaning Service
Make sure you show up online for your community with DSG’s hyperlocal digital marketing services.
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