How it works

Online demo

How does Ruby work?

Ruby makes it easy for any caller or website visitor to reach a real person in seconds, 24/7/365. See how it works in this online demo. Take a full tour by watching the complete 15-minute video or use the buttons below to jump to specific sections.

Chapter 1

How Ruby sounds like a member of your staff

When you use Ruby, people who contact you feel like they’re talking to someone within your office. The secret is our special combination of people, training, and technology.

Chapter 2

How Ruby chats with website visitors

When you use Ruby, people who contact you feel like they’re talking to someone within your office. The secret is our special combination of people, training, and technology.

Chapter 3

How Ruby captures opportunities

Ruby can perform qualification and intake for new customers, clients, or patients. In other words, we make sure you get the information you need from potential customers, and then deliver the right new leads to you.

Chapter 4

How Ruby makes sure calls reach the right person

We’re more than an answering service. Whatever your needs, preferences, schedule, or team size, Ruby makes sure every call reaches the right person—saving you time while providing a great experience for callers.

Chapter 5

How Ruby acts as backup for your team

When you or your team are too busy to answer the phone, Ruby’s here to make sure callers connect with a real person. Have calls go to us on an overflow or temporary basis. The Ruby app makes it easy to change instructions in seconds.

Chapter 6

How Ruby handles calls in Spanish

No habla ingles? No hay problema. Our bilingual team is available to assist with incoming and outbound calls, Monday through Friday from 5am to 6pm Pacific Standard Time.

Chapter 7

How Ruby hires and trains for empathetic service

At Ruby, we hire people who love helping people. Then, we rigorously train them to provide empathetic, professional, and efficient service—saving you time while ensuring the people who contact your business feel heard and validated.

Imagine you, powered by Ruby.

Ready to see what Ruby can do for your business and the people you serve? Let’s talk!

Fill out this form to book a consultation with a member of our team.

Customer testimonials

See what customers say about Ruby.

The highest level of professionalism service we have ever encountered in our past 28 years of being in this industry. We are so glad having Ruby as member of team.

Saied

Ruby has been great! They are very prompt and courteous, I have no complaints! They whole crew makes my life so much easier!! Love Ruby!
We are relatively new to Ruby services but we can report that their services are excellent. Having our calls screened and automatically dumping unwanted marketing calls helps us significantly. Each rep answering the phone is “on our team”.

Dennis Ing

I am very pleased with the professionalism of the Ruby team when they are interacting with my clients. It is a service that has proven to be a must have in our business.

Abby McCloud

Equus Radionics
I highly recommend Ruby. Within a month of using it, my phone was non-stop. They are highly professional and I am pretty good with a computer and managing phones but they catch inquiries/customers you are missing. Take the plunge and try to for a month. Y

Elizabeth Mandarino

Ruby has been a fantastic addition for us. It has boosted two areas of our practice that we’re always striving to innovate and improve upon; customer service and marketing. Set up was painless and straightforward.
Everything about it is great. Just having some peace from constant calls was biggest help for me. All my friends and family members gush about how professional it sounds to have a receptionist answer their call. Ruby is the best!!

Alexandra Bassett

“With my previous service, there was a lot of back-and-forth to perfect my setup, but once Ruby was up and running, I didn’t have to touch it. I always receive the information I need to run my business and never have to worry. It’s been seamless.”

Gary Moore

Ruby has done an excellent job in not only representing us, but their customer service in helping us resolve business challenges has been unparalleled. We appreciate everything Ruby has done for us!

Deborah Webb

Ruby staff are always chipper and we receive compliments from client-callers that our “recepitonist” sounds nice. We sometimes acknowledge the compliment and do not disclose that she or he is a Ruby employee.

Gary Bess

Always friendly, prompt and professional. Also, love all the plans offered and fair business practices. Love Ruby!
Hiring Ruby has been one of the best decisions I have made for our dealership! Everyone there has been amazing to work with and we couldn’t be happier!

Shannon Garofalo

J Rowe Plumbing Inc
Always friendly to customers. I was amazed at how many people use the chat feature on web-sites.

Mishell Rowe

I would encourage any attorney who is questioning the cost to just go for it. Considering the bar association discount, plus the time you deal with hiring a receptionist, covering when they’re absent, and dealing with payroll taxes—the difference is negli

Wendy Opin

AWE Production
Ruby is indispensable! I’d never get anything done if I didn’t have you running interference.

Anne Wilczak

Imagine you, powered by Ruby.

Ready to see what Ruby can do for your business and the people you serve? Let’s talk!

Fill out this form to book a consultation with a member of our team.