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24/7 live chat support for businesses.

Be there when customers are ready to connect. Even when you’re not.

  • Real people answering chats in under 60 seconds
  • Friendly, on-brand conversations that capture leads and build trust
  • live chat support 24/7 that works seamlessly with your business
Get started

Live Chat

Problems we solve with live chat.

Today’s customers expect quick answers. If they don’t get them, they move on. Live chat support gives your website visitors an easy way to connect in the moment, without waiting on hold or sending an email into the void.

Ruby’s professional live chat support for business helps solve some of the most common challenges growing teams face:

Provide 24/7 customer support:

Your website works around the clock. With 24/7 live chat support, your visitors always reach a real, friendly and informative human, no matter the time or day.

Reduce bounce rates:

When questions are answered instantly, people are far more likely to stay, explore, and make a decision.

Capture more leads:

Engage visitors in real time, answer questions as they come up, and gently guide people toward the next step. The result? More conversations that turn into real opportunities.

Mobile app

Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, set up notifications for new leads, and more.

Improve user experience:

Personalized, thoughtful conversations help visitors feel seen and supported, not rushed or ignored.

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect your and your patients’ information.

For many businesses, live chat isn’t just a nice-to-have. It’s quickly becoming the front door.

Get started with live chat

Benefits of Ruby’s live chat support

Live chat works best when it feels human. That’s where Ruby shines. Our team blends warm, professionally trained receptionists with smart technology to deliver one of the best live chat solutions for small businesses.

Here’s what you can expect with our live virtual receptionists:

  • 24/7 coverage: Your website doesn’t close at 5 p.m., and neither do we. Ruby provides live chat support 24/7/365, so visitors always reach someone who’s ready to help.
  • Responses in 60 seconds or less: When someone starts a chat, they hear back fast. Ruby’s trained professionals respond within a minute, keeping conversations flowing.
  • Website lead capture: We collect and verify key details, like names, contact information, and reasons for reaching out, so your team can prioritize follow-ups with confidence.
  • Mobile app: With the Ruby app for iOS and Android, you can view chat transcripts, get notifications for new leads, and stay connected wherever your day takes you.
  • Chat–call connection: When timing matters, Ruby can transfer a live chat directly to you by phone, helping you connect while interest is high.
  • HIPAA compliance: All Ruby receptionists complete HIPAA training, and we maintain additional on-site security to protect sensitive information.

These benefits of live chat for business add up to better conversations, stronger relationships, and more opportunities captured.

Why use Ruby to manage live chat?

Plenty of tools promise live chat. Ruby delivers connection.

Businesses choose Ruby because our live chat solution is designed around people, not scripts. We focus on creating conversations that feel natural, helpful, and aligned with your brand.

Here’s why Ruby stands out:

40% more conversions than other channels.

Your website is your digital front door. Visitors often want to learn or purchase something. We make it easy for them to do both.

42% of customers prefer chat.

You don’t leave callers hanging. What about website visitors? Use Ruby to deliver better online experiences.

200,000+ positive live chat ratings.

Our numbers speak for themselves. Ruby’s managed chat service earns consistently high ratings on review sites like Trustpilot.

Countless connections made.

If your customers’ or clients’ experiences online matter to your success, there’s no better option than Ruby.

If you’re looking for the best live chat for small business growth, Ruby combines warmth, reliability, and results.

“Our first month using Ruby’s chat service has been extremely high yield — conversion rate over 50%! I’m hooked.”

Dr. Andre Mitchell

Healthcare

Cellulite Physician Services

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

 

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

 

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

 

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

 

Work from anywhere, never miss an opportunity, and make a great impression.

“Our first month using Ruby’s chat service has been extremely high yield—conversion rate over 50%! I’m hooked.”

Dr. Andre Mitchell

Healthcare
Cellulite Physician Services

Resources

Learn more about
generating business with live chat.

Live chat is one of the most important communication channels for growing businesses, yet many struggle to manage it effectively. Explore our resources to learn how chat provides better experiences and captures more opportunities.

Industry solutions

Legal
Home services
Business services
Financial services
Small businesses

Industries

Ruby for attorneys and law firms

Ruby is the leading client communication solution for legal professionals. Learn how our key features delight clients while increasing billable hours.
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Industries

Ruby for home services

Plumbers, roofers, electricians, HVAC technicians, landscapers, and other home services businesses depend on Ruby to save time and generate leads.
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Industries

Ruby for business services

Consultants, creative firms, IT providers, and countless others use Ruby to ensure clients experience the personalized service they deserve.
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Industries

Ruby for financial servicess

CPAs, CFPs, and other accounting professionals rely on Ruby to create personal connections with new and existing clients.
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Industries

Ruby for small businesses

Whether you just launched or have been serving your community for years, consider Ruby your partner for gaining and retaining customers.
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FAQs

Choosing a live chat solution is an important decision, especially when it plays such a visible role in your customer experience. Below are answers to some of the most common questions we hear from businesses considering Ruby’s 24/7 live chat support.

What does Ruby’s live chat service do?

Ruby’s live chat service connects your website visitors with real, friendly people who represent your business in the moment. Our receptionists answer questions, share helpful information, collect lead details, and guide visitors toward the next step, whether that’s booking a consultation, requesting a quote, or getting in touch with your team. It’s a live chat service that’s designed to feel personal, not automated.

Yes. Ruby provides 24/7 live chat support, 365 days a year. That means your website visitors can start a conversation anytime (early mornings, late nights, weekends, and holidays) and still reach a real human who’s ready to help.

Speed matters, and we take it seriously. Ruby receptionists typically respond to new chat messages in 60 seconds or less. Quick responses help keep visitors engaged, reduce drop-offs, and create a smoother overall experience.

Absolutely. Ruby is built to support small businesses, including solo entrepreneurs and growing teams. Our live chat solution scales with you, giving you the benefits of a full-time online presence without adding more work to your day. Many customers choose Ruby because it lets them stay responsive while focusing on the work that matters most.

Yes. Ruby’s live chat service is designed to fit into how you already work. We collect and deliver lead information in a clear, organized way and can work alongside many common business tools and workflows. Our goal is to make follow-up easy, not add complexity.

Ready to get started?

Ruby live chat pricing starts at $143 per month. Explore our plans and learn more about why 15,000+ businesses trust Ruby.

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Don't leave without your free guide!

Learn how to use live chat to connect with website visitors and grow your business.

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