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What we do

Who we are

Our commitments

Our benefits

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What we do

Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.

Businesses count on Ruby to make sure their customers and clients reach a real person, every time. We work on behalf of companies and professionals throughout the United States, creating real connections and positive first impressions.

By providing small businesses with the services, products, and analytics they need to manage customer interactions, we save them time, reduce stress, and enable them to focus on what they do best.

In serving our customers, we’re also serving their customers. From legal clients to homeowners, medical patients, and more, we are proudly entrusted to make sure callers or chatters in need of real-time support can rely on the businesses in their communities for responsive, friendly service.

Learn about our solutions.

Virtual receptionists
Website chat

Who we are

Ruby is all about making personal connections that help small businesses grow. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression.

We are committed to the success of our customers, providing exceptional experiences—and a friendly, human touch—for the people they serve.

View our vision & mission

Our commitments

Commitment to inclusivity

Ruby’s work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every employee.

Our unique culture stems from all employees at every level taking ownership to foster a diverse community where people feel valued, respected, and heard. We believe achieving this goal requires everyone’s active and daily participation. We’ve implemented a company-wide Equity, Diversity, and Inclusion program furthering our efforts to create an inclusive work environment, which is an ever-evolving process—the work is never done. 

Commitment to human rights

Ruby prides ourselves on being an ally for the rights and well-being of all humans! Our leadership and team members are passionate about addressing and ending injustice in all its forms. We believe everyone at Ruby should feel empowered to acknowledge and create awareness around adversity and strive to be a positive champion for change.

As an employee of Ruby, you will have a voice and ability to bring issues that affect you to light and support fellow Rubys in addressing the challenges they may be facing—we’re in this together.

Our benefits
"My coworkers are the absolute best part of my job. I could not have dreamed up a better crew of supportive, hilarious, genuine humans to surround myself with daily."
Gianna
GiannaCustomer Success Lead
"I love our diverse team of caring, empathetic people. We care for each other and that makes me feel part of a second family. This kind of support drives me to pay forward kindness to callers and customers on the phone everyday."
Cameron
CameronVirtual Receptionist
"Ruby has given me the precious gift of work/life balance. I always know where I stand in my role, and I go home feeling accomplished and appreciated."
Morgan
MorganVirtual Receptionist
"I enjoy seeing how our customer needs are reflected in what we do everyday as Receptionists and Chat Specialists. I love that Ruby is such a positive force in so many lives!"
Joanna
JoannaVirtual Receptionist
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View a few work from home setups...

95% of Rubys choose to work from home in places like Arizona, Washington, Texas, Oregon and more! Plus, with our Swell Fund, you have the option to personalize your setup to your heart’s content!

Or check out our radical digs!

If you haven’t caught on yet, we think work should be fun. Which should explain the air hockey tables, the cube decor, the almost-troubling amount of baked goods, and so on.

Fox Tower
Fox Tower HQ
Beaverton
Beaverton
Kansas City
KC

Ready to join the Ruby team?

SEE CURRENT CORPORATE OPENINGS
SEE CURRENT RECEPTIONIST OPENINGS

For Sales:

844-311-7829

For Support:

866-611-7829

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Fox Tower HQ

Portland, OR

  • Easy access to bus lines as well as Max Blue, Red, Green, and Orange lines
  • 24-hour office access for personal and community events
  • 360 degree view of downtown Portland, easy access to the city center
  • Locally sourced coffee bar and snack pantry
  • Access to building fitness center, in-office fitness classes, showers, and lockers
  • Photobooth
  • Flexible sitting and standing desks

Beaverton

Beaverton, OR

  • Ruby library and hangout space
  • Ms. Pac Man
  • Daily onsite fitness classes
  • Outdoor patio with lounge furniture and fire pit
  • Photobooth
  • Locally sourced coffee bar
  • Luxury bathrooms

KC

Kansas City, MO

  • Easy access to the streetcar and bus system
  • 24-hour office access for personal and community events
  • Easy access to city center
  • Locally sourced coffee bar and snack pantry
  • 360-degree view in the River Market District with local food and shops
  • Photobooth
  • Flexible sitting and standing desks

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.