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Careers at Ruby

Join an award-winning company culture and make a difference for small businesses.

Why work for Ruby?

Ruby is all about creating personal connections that help small businesses grow. When you work for Ruby, you make that happen for thousands of organizations across North America—from law firms to medical offices to teachers, manufacturers, tattoo parlors, film studios, and everyone in between. Whether you serve as a receptionist or in an administrative job such as sales or customer success, you have the power to make a real, positive impact every day. Plus, you’ll have access to a full range of benefits, growth opportunities, cultural programs, and much more.

Check out our current job openings.

Apply to be receptionist
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Love benefits? So do we. Here are just a few of the perks you can look forward to as a Ruby employee:

  • Work-from-home or in office offerings
  • Competitive pay scale
  • Comprehensive benefits offerings
  • Paid time off
  • WFH internet stipend
  • 401(k) matching
  • Employee assistance program
  • Employee resource groups
  • Donation matching program

Ruby's core values

Every day at Ruby begins and ends with how we can serve our customers, which in turn benefits our communities and local economies.

We embrace kindness and empathy by approaching everything we do with compassion, respect, and an open mind. Rooted in transparency and vulnerability, the authentic relationships we build have a ripple effect that reaches far beyond Ruby.

We believe that stepping outside of our comfort zone and being unafraid to take chances can lead to great things. Bold yet thoughtful, we’re invigorated by possibility, undaunted by failure, and see every challenge as an opportunity to learn, adapt and innovate.

We don’t just appreciate our differences, we celebrate them joyfully and honor them with curiosity and respect. When every individual can express themselves fully with honesty and courage, we foster a genuine sense of belonging where everyone feels seen, heard, and valued, enriching us all.

We recognize that every action we take, no matter how big or small, has the potential to build trust, create positive outcomes, and make a difference. We value integrity and accountability in everything we do, celebrating our wins, acknowledging our missteps, and embracing our opportunities.

We are inspired and driven to reach new milestones on our individual and collective journeys of growth and transformation. By always learning, humbly accepting feedback, and supporting each other, we grow and evolve together.

Creating meaningful connections and fostering real relationships is at the heart of our culture and the reason small businesses choose Ruby. We recognize that it takes all of us contributing in small and big ways to build thriving, equitable communities within Ruby and beyond, and we are committed to doing this work.

Named a Great Place to Work®

Rewarding. Supportive. Compassionate. Inclusive. Fun.

These are some of the ways Ruby employees have described their experiences at work. But you don’t need to take our word for it. Ruby has earned multiple awards and accolades, such as repeat Best Place to Work® certifications and recognition as the #1 best small company to work for in the US by Fortune magazine.

These honors reflect our investment in creating and maintaining an extraordinary, people-powered culture—an environment where everyone grow, thrive, and find meaning. It’s all in service of our small business community, and guided by our unique vision, mission, and core values.

Where working from home meets culture and connection.

Working from home doesn’t need to mean working alone. In fact, at Ruby, we’ve found it’s brought our team closer, with new opportunities for people of all kinds to contribute, laugh, and collaborate together.

Whether it’s in office or at home, we make it easy by providing everyone with work-from-home tools and training, and we

Is remote work right for you?

New to remote work and not sure if it’s the right fit for you and your career? Consider the following questions.

  • Do you have a reliable, high-quality internet connection?
  • Do you have a quiet, comfortable place to work?
  • Are you organized and independently motivated?
  • Will you be able to stay focused on your own?
  • Do you like keeping in touch with team members on video, through chat, or over the phone?

If you answered “yes” to these questions, you’re ready to work at Ruby! If you answered “no” or aren’t sure, that’s okay—we’re happy to help you determine whether working from home or in an office is right for you.

Join a team of passionate small business advocates.

Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We believe small businesses are the backbones of our communities and deserve every chance to succeed.

By providing businesses with the services, products, and analytics they need to manage customer interactions, we save them time, reduce stress, and enable them to focus on what they do best. And on a deeper level, we act as extension of their teams, sharing in their successes, challenges, and impact.

You're always welcome, respected, and valued.

Ruby’s work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every employee. That includes you.

When you join our team, you’ll directly participate not only in your own development, but empowering others to feel safe, included, and appreciated. After all, we’re in this together!

Enjoy your career, on your terms.

What’s it like to work at Ruby? It’s like creating the job you want, in the space where you feel most comfortable, at a pace that aligns with your overall life and career goals. Actually, scratch the “like”—working at Ruby is exactly that.

When we say we’re “people-powered,” we mean that every Ruby employee influences how our company operates. You’ll have endless opportunities to share your perspective and ideas, ranging from employee resource group (ERG) discussions and public chats to one-on-one conversations with leadership.

However you want to grow, Ruby is here to support you. And wherever you are in your journey, you can look forward to numerous forms of appreciation along the way, including recognitions you can turn into real rewards such as gift cards and charitable contributions.

The Ruby story

In 2003, Ruby started as a small business dedicated to helping other small businesses. We were built on the belief that creating meaningful human connections in our technology-focused world would build trust, foster customer loyalty, and help our customers grow and thrive.

Ruby’s boot-strapped humble beginnings shape every aspect of how we operate—both as individuals and as a company. Our small business beginnings continue to guide us as we meet the dynamic and changing needs of the people we serve.

What was once a small, four-person business answering phones in a tiny studio has flourished into what we are today: a team of over 700 people across the United States applying industry-leading talent, training, and technology to help businesses achieve more.

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and retaining customers.

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