Deliver personal experiences online and over the phone with one central point for communication.
Teaming up with best-in-class organizations to grow your business.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
Discover how other small businesses have secured success by investing in customer communication.
Welcome to the second season of our popular series, small business snippets! Learn about timing your growth, expanding your team, getting funded, and so much more.
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Join an award-winning company culture and make a difference for small businesses.
Ruby is all about creating personal connections that help small businesses grow. When you work for Ruby, you make that happen for thousands of organizations across North America—from law firms to medical offices to teachers, manufacturers, tattoo parlors, film studios, and everyone in between. Whether you serve as a receptionist or in an administrative job such as sales or customer success, you have the power to make a real, positive impact every day. Plus, you’ll have access to a full range of benefits, growth opportunities, cultural programs, and much more.
Love benefits? So do we. Here are just a few of the perks you can look forward to as a Ruby employee:
What would you do with a paid five-week vacation? Travel the world? Learn a new skill? Give back to your community? Build the world’s biggest hot dog in Minecraft? At Ruby, you can bring those dreams to life during a five-week, fully-paid sabbatical you get after five years of service.
Ruby employees have used their sabbaticals in all kinds of ways—and many of us have already experienced two sabbaticals or more!
Every day at Ruby begins and ends with how we can serve our customers, which in turn benefits our communities and local economies.
We embrace kindness and empathy by approaching everything we do with compassion, respect, and an open mind. Rooted in transparency and vulnerability, the authentic relationships we build have a ripple effect that reaches far beyond Ruby.
We believe that stepping outside of our comfort zone and being unafraid to take chances can lead to great things. Bold yet thoughtful, we’re invigorated by possibility, undaunted by failure, and see every challenge as an opportunity to learn, adapt and innovate.
We don’t just appreciate our differences, we celebrate them joyfully and honor them with curiosity and respect. When every individual can express themselves fully with honesty and courage, we foster a genuine sense of belonging where everyone feels seen, heard, and valued, enriching us all.
We recognize that every action we take, no matter how big or small, has the potential to build trust, create positive outcomes, and make a difference. We value integrity and accountability in everything we do, celebrating our wins, acknowledging our missteps, and embracing our opportunities.
We are inspired and driven to reach new milestones on our individual and collective journeys of growth and transformation. By always learning, humbly accepting feedback, and supporting each other, we grow and evolve together.
Creating meaningful connections and fostering real relationships is at the heart of our culture and the reason small businesses choose Ruby. We recognize that it takes all of us contributing in small and big ways to build thriving, equitable communities within Ruby and beyond, and we are committed to doing this work.
Rewarding. Supportive. Compassionate. Inclusive. Fun.
These are some of the ways Ruby employees have described their experiences at work. But you don’t need to take our word for it. Ruby has earned multiple awards and accolades, such as repeat Best Place to Work® certifications and recognition as the #1 best small company to work for in the US by Fortune magazine.
These honors reflect our investment in creating and maintaining an extraordinary, people-powered culture—an environment where everyone grow, thrive, and find meaning. It’s all in service of our small business community, and guided by our unique vision, mission, and core values.
Working from home doesn’t need to mean working alone. In fact, at Ruby, we’ve found it’s brought our team closer, with new opportunities for people of all kinds to contribute, laugh, and collaborate together.
We make it easy by providing everyone with work-from-home tools and training, and we work with every receptionist during the hiring process to create their ideal schedule.
New to remote work and not sure if it’s the right fit for you and your career? Consider the following questions.
If you answered “yes” to these questions, you’re ready to work at Ruby! If you answered “no” or aren’t sure, that’s okay—we’re happy to help you determine whether working from home is right for you.
Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We believe small businesses are the backbones of our communities and deserve every chance to succeed.
By providing businesses with the services, products, and analytics they need to manage customer interactions, we save them time, reduce stress, and enable them to focus on what they do best. And on a deeper level, we act as extension of their teams, sharing in their successes, challenges, and impact.
Ruby’s work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every employee. That includes you.
When you join our team, you’ll directly participate not only in your own development, but empowering others to feel safe, included, and appreciated. After all, we’re in this together!
What’s it like to work at Ruby? It’s like creating the job you want, in the space where you feel most comfortable, at a pace that aligns with your overall life and career goals. Actually, scratch the “like”—working at Ruby is exactly that.
When we say we’re “people-powered,” we mean that every Ruby employee influences how our company operates. You’ll have endless opportunities to share your perspective and ideas, ranging from employee resource group (ERG) discussions and public chats to one-on-one conversations with leadership.
However you want to grow, Ruby is here to support you. And wherever you are in your journey, you can look forward to numerous forms of appreciation along the way, including recognitions you can turn into real rewards such as gift cards and charitable contributions.
In 2003, Ruby started as a small business dedicated to helping other small businesses. We were built on the belief that creating meaningful human connections in our technology-focused world would build trust, foster customer loyalty, and help our customers grow and thrive.
Ruby’s boot-strapped humble beginnings shape every aspect of how we operate—both as individuals and as a company. Our small business beginnings continue to guide us as we meet the dynamic and changing needs of the people we serve.
What was once a small, four-person business answering phones in a tiny studio has flourished into what we are today: a team of over 700 people across the United States applying industry-leading talent, training, and technology to help businesses achieve more.
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