What we do​

Ruby serves small businesses by delivering exceptional customer experiences over the phone and online via website chat. We’re a team of service-oriented professionals blended with an innovative tech company. Our highly trained receptionists use proprietary software to personalize a caller or website visitor’s experience, answer FAQs, transfer callers and take messages, and collect information that makes it easy for the businesses we represent to follow up.

Businesses count on Ruby to make sure their customers and clients reach a real person, every time. We work on behalf of companies and professionals throughout the United States, creating real connections and positive first impressions.

By providing small businesses with the services, products, and analytics they need to manage customer interactions, we save them time, reduce stress, and enable them to focus on what they do best.

In serving our customers, we’re also serving their customers. From legal clients to homeowners, medical patients, and more, we are proudly entrusted to make sure callers or chatters in need of real-time support can rely on the businesses in their communities for responsive, friendly service.

Learn about our solutions

Who we are

Ruby is all about making personal connections that help small businesses grow. At the heart of everything we do is a promise to treat every moment of customer communication as an opportunity to make a lasting, positive impression.

We are committed to the success of our customers, providing exceptional experiences—and a friendly, human touch—for the people they serve.

Our commitments

Commitment to inclusivity

Ruby’s work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every employee.

Our unique culture stems from all employees at every level taking ownership to foster a diverse community where people feel valued, respected, and heard. We believe achieving this goal requires everyone’s active and daily participation. We’ve implemented a company-wide Equity, Diversity, and Inclusion program furthering our efforts to create an inclusive work environment, which is an ever-evolving process—the work is never done. 

Commitment to human rights

Ruby prides ourselves on being an ally for the rights and well-being of all humans! Our leadership and team members are passionate about addressing and ending injustice in all its forms. We believe everyone at Ruby should feel empowered to acknowledge and create awareness around adversity and strive to be a positive champion for change.

As an employee of Ruby, you will have a voice and ability to bring issues that affect you to light and support fellow Rubys in addressing the challenges they may be facing—we’re in this together.

Our benefits

Taking care of yourself is important! That’s why Ruby is proud to offer a benefits package that supports your health and wellness—including expansive medical, dental, vision, prescription and disability coverage.

Time to rest and recharge is essential! That’s why Ruby provides generous paid time off, including company-observed holidays, quarterly mental wellness days and a day off each year for your work anniversary. We’re also proud to offer Paid Parental Leave, our 5-week sabbatical after 5 years of service, and a PTO Donation Program. It’s all part of how we support our Rubys, so you can be at your best for your coworkers and our customers.

Saving for your future is so important! Our 401(k) plan allows you to save money for retirement—and with our company match, Ruby helps you save even more! All Rubys are automatically enrolled in a 401(k) plan with The Standard after six months of employment. Once you are enrolled you can make changes to your plan, including how much you contribute per paycheck.

Take care of yourself! Ruby offers up to $200 reimbursement per calendar year ($50 per quarter) for eligible self-care wellness expenses. Qualified expenses include fitness classes, ergonomic office equipment, nutrition counseling, sport league fees, and more!

View a few work from home setups.

95% of Rubys choose to work from home in places like Arizona, Washington, Texas, Oregon and more! Plus, with our Swell Fund, you have the option to personalize your setup to your heart’s content!

Or check out our radical digs!

If you haven’t caught on yet, we think work should be fun. Which should explain the air hockey tables, the cube decor, the almost-troubling amount of baked goods, and so on.

Ready to join the Ruby Team?