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Your new job: helping small businesses succeed. 

At Ruby, we don’t just answer phones. We build connections with callers to help businesses thrive. Learn more about careers at Ruby

or apply for a role on our team today.

Explore our company and values
See current job listings

Why work for Ruby? 

Ruby has a simple mission: to help small businesses achieve more. We do that every day through phone and live chat conversations that create positive first impressions and personal connections.

When you work for Ruby, you serve as the frontline voice for thousands of businesses across North America—from law firms to medical offices to teachers, manufacturers, tattoo parlors, film studios, and everyone in between.

Benefits

As an employee-owned company, we’re (literally) invested in the well-being of our team members. Here are just a few of the benefits and perks you get when you join Ruby:

  • Full medical, dental, 
and vision insurance
  • Life insurance policy 
and legal assistance
  • Employee Stock 
Ownership Plan (ESOP) 
  • 401(k) with matching 
employer contribution
  • Consistent schedule
  • Two weeks paid off in
    your first year
  • Competitive pay 

Ruby’s core values

At Ruby, you’re always welcome, respected, and valued. Our work community is a blend of cultures, genders, ethnicities, and self-identities that we proudly celebrate. We’re committed to creating a welcoming, accepting, and engaging environment for every employee. That includes you.

When you join our team, you’ll directly participate not only in your own development, but empowering others to feel safe, included, 
and appreciated. After all, we’re in this together!

Start from the heart.

We embrace kindness and empathy by approaching everything we do with compassion, respect, and an open mind. Rooted in transparency and vulnerability, the authentic relationships we build have a ripple effect that reaches far beyond Ruby.

We believe that stepping outside of our comfort zone and being unafraid to take chances can lead to great things. Bold yet thoughtful, we’re invigorated by possibility, undaunted by failure, and see every challenge as an opportunity to learn, adapt and innovate.

We don’t just appreciate our differences, we celebrate them joyfully and honor them with curiosity and respect. When every individual can express themselves fully with honesty and courage, we foster a genuine sense of belonging where everyone feels seen, heard, and valued, enriching us all.
We recognize that every action we take, no matter how big or small, has the potential to build trust, create positive outcomes, and make a difference. We value integrity and accountability in everything we do, celebrating our wins, acknowledging our missteps, and embracing our opportunities.
We are inspired and driven to reach new milestones on our individual and collective journeys of growth and transformation. By always learning, humbly accepting feedback, and supporting each other, we grow and evolve together.
Creating meaningful connections and fostering real relationships is at the heart of our culture and the reason small businesses choose Ruby. We recognize that it takes all of us contributing in small and big ways to build thriving, equitable communities within Ruby and beyond, and we are committed to doing this work.

What is it like working for Ruby?

Rewarding. Supportive. Compassionate. Inclusive. Fun.

These are some of the ways Ruby employees have described their experiences at work. But what is a shift like? What do our virtual receptionists actually do?

To put it briefly: a lot of talking, and even more listening.

As a Ruby receptionist, you’ll manage a high volume of incoming calls and chats, skillfully navigating between two monitors to provide a seamless experience for every caller.

Whether you are greeting a new lead or helping a frustrated caller, your calm, professional demeanor, and attention to detail will be the keys to your success.

If it sounds like a big job, well, that’s because it is. But our unique combination of industry-leading training and technology makes it a lot easier.

We provide you with extensive training before you ever answer for our customers, as well as ongoing coaching and support. And when you do take a call, you have access to a dynamic dashboard with the business’s details and call handling instructions, along with an artificial intelligence-powered assistant that can pull up relevant details for you instantly.

A job at Ruby is ideal for anyone who thrives under pressure, can multitask effectively, types quickly (at least 40 words per minute), and excels in a fast-paced environment.

We look for candidates with warm demeanors, strong writing skills, and the ability to assist upset callers confidently when needed. And because our customers count on us 24/7/365, reliable and consistent attendance is a must, along with the ability to work holidays and weekends.

Previous customer service experience and fluency in Spanish and English are also pluses!

Every business we represent is different, with its own call handling instructions, requirements, and priorities. During any given shift, you’ll perform
tasks such as:

  • Chatting with website visitors
  • Greeting callers
  • Taking messages
  • Transferring callers
  • Helping callers in urgent situations
  • Scheduling and confirming appointments
  • Collecting payments
  • Qualifying leads
  • Placing outbound calls
  • Intaking new customers or clients

Ready to join a team making a difference 
for small businesses?

Apply now