Meet the
#1 virtual receptionist team for small businesses.

Every conversation is an opportunity. Make the most of it with Ruby’s human-powered virtual receptionist and live chat solutions, trusted by small businesses across the US.

So much more than an answering service.

Answering, live transfers, scheduling, payment processing, client intake, lead capture—Ruby does it all. And we offer flexible solutions built to help small businesses of all sizes and specialties. From part-time backup to full-service support, Ruby has what you need to reach your goals.

Win back the workday.

Our virtual receptionists are available 24/7 to greet callers and engage with website visitors. After-hours, when you’re busy, or round the clock—we’ve got you covered so you can stay focused on doing what you do best.

Increase customer loyalty.

Anyone can answer a call or chat—but it takes the right person to create meaningful connections with the people you serve. Our team is made up of highly-skilled conversationalists who know how to turn even the shortest interactions into big wins for your business.

Grow your business.

We’re more than an answering service—we’re an extension of your team invested in the long-term success of your business. Count on us to provide personalized insights that help you capture more opportunities and outmaneuver the competition.

See how Ruby is helping other small businesses.

“Ruby’s culture doesn’t just provide good service, but exceptional service. There’s a continuity I’ve never seen before. Throughout my experience, everyone provides exceptional service to ensure I’m getting everything that I need. That’s Ruby’s magic.”

Dr. Andre Mitchell

Cellulite Physician Services

Five-star Trustpilot review

What makes Ruby different?

For two decades, Ruby has focused on creating and celebrating a culture built on excellence with:

  • A commitment to equity, diversity, and inclusion
  • Expertise in skills such as conflict resolution and active listening
  • Resources for personal and professional development

Technology can never replace people—but it can empower us to do more. Ruby’s proprietary tools help level up our service with:

  • Industry-leading answering speeds
  • Robust scheduling, new client intake, payment processing, and virtual switchboard call handling capabilities
  • Access to local weather and maps
  • The ability to sound like a seamless extension of your team

We’ve been growing businesses through meaningful connections since 2003, investing in our people every step of the way, with:

  • A rewarding, welcoming workforce culture
  • 120 hours of professional training
  • Values that hold us accountable to delivering delight

Grow and thrive with Ruby.

24/7 live call answering

Outshine the competition and delight callers with virtual receptionists who sound like a seamless extension of your team.

  • Deliver exceptional experiences.
  • Minimize interruptions.
  • Maximize every connection.

Multichannel experience

Meet rising customer expectations with solutions that allow people to reach your business however, wherever and whenever they prefer.

  • Synchronize every touchpoint.
  • Leverage customer data.
  • Never miss another opportunity.

Integrated live website chat

Outshine the competition and delight callers with Ruby’s virtual receptionists, who do more than just answering the phone. Our capabilities include:

  • A virtual switchboard that routes calls by name or department
  • New client intake
  • Scheduling new appointments
  • Accepting payments
  • Appointment confirmations
  • Optional Bilingual or Spanish-only answering

We work with the same tools as you.

At Ruby, we’re all about making small business owners’ lives easier. That’s why we feature integrations with many of the software platforms and tools you already use—and we’re always adding more.

Stay ahead of the curve with in-depth tips and insights.

From information about virtual receptionists to digital marketing guides, explore practical and tactical tips for your industry, along with insights designed to drive small business success.

Let's connect.

From capturing opportunities to saving you time, we’ve got your back. Try Ruby today and learn why 15,000+ businesses trust us to represent them online and over the phone.