Who we serve

Small businesses, big results.

With Ruby, build loyalty, gain hours back in your day, and make sure your callers and website visitors connect with a real person every time.

Small business capabilities

24/7 US-based virtual receptionists and live chat

Meet your new secret ingredient—a team of customer experience experts who create connections and capture opportunities online and over the phone.

Ruby’s virtual receptionists can schedule appointments, answer FAQs, assist with outbound calls, and more—acting as a seamless extension of your team.

Use Ruby’s managed live chat solution to provide new and existing customers with friendly human service on your website.

Full-time, after-hours, or as backup, we’re available when and how you need us. See real-time insights and turn Ruby on and off with our mobile app.


Explore the big library of small business resources.

“Since we do 90% of our business by referral and email, we don’t need a regular 9-5 desk worker who handles phone calls. Ruby has been fantastic for handling the remaining inquiries. We can focus on supporting our clients rather than on hiring for phone support in a challenging labor market. For us as a Silicon Valley company, the savings in cost and owner time are huge.”

Nat Crawford

CEO, IYE Tutoring and College Counseling


How Rebecca Flanagan elevates client care without sacrificing personal time.

With Ruby, Rebecca Flanagan can rest easy knowing the people who contact her law firm are receiving the same kind of responsive, compassionate care she’s built her business delivering.

Everything we do is in service of small businesses like yours.

Ruby means business: local business, woman-owned business, Black-owned business, veteran-owned business. We proudly represent the people and organizations who serve our communities—from auto dealers to educators to party planners and everyone in between.

The team behind one-person teams

Ruby is the gold standard. In terms of companies whose model of customer service should be emulated, you think of places like Disney and Nordstrom, but Ruby has that same feeling.

Diana Gleeson

Perkiomen School

The eyes, ears, and voice of growing companies

“Ruby’s fantastic receptionists are a key part of my commercial real estate team. They efficiently handle my inbound calls with an awesome combination of professionalism and spunk. With Ruby on my side, I can be sure that I’ll never miss an opportunity.”

William Vogel

Decker Environmental

The human-to-business connection

“The receptionists answer the phone as if they are in our office. Customers have no idea it’s an answering service! It has saved us time, we don’t miss any new potential customer calls and communication in our business with our current customers is very important and they want to speak to a human being when they call. Very easy for our customers to book customer calls or consultation calls using Calendly. Very happy with the service. Peace of mind so I can focus on growing our small business. Thank you!”

Ana Mirwald

Home Services
Magnolia Cleaning Service

Partner spotlight

DSG: digital business information management

Make sure you show up online for your community with DSG’s hyperlocal digital marketing services.

Ready to transform your business with Ruby?