Who we serve

Small businesses, big results.

With Ruby, build loyalty, gain hours back in your day, and make sure your callers and website visitors connect with a real person every time.

Small business capabilities

24/7 US-based virtual receptionists and live chat

Meet your new secret ingredient—a team of customer experience experts who create connections and capture opportunities online and over the phone.

Ruby’s virtual receptionists can schedule appointments, answer FAQs, assist with outbound calls, and more—acting as a seamless extension of your team.

Use Ruby’s managed live chat solution to provide new and existing customers with friendly human service on your website.

Full-time, after-hours, or as backup, we’re available when and how you need us. See real-time insights and turn Ruby on and off with our mobile app.

CUSTOMER FEATURE

How Rebecca Flanagan elevates client care without sacrificing personal time.

With Ruby, Rebecca Flanagan can rest easy knowing the people who contact her law firm are receiving the same kind of responsive, compassionate care she’s built her business delivering.

Everything we do is in service of small businesses like yours.

Ruby means business: local business, woman-owned business, Black-owned business, veteran-owned business. We proudly represent the people and organizations who serve our communities—from auto dealers to educators to party planners and everyone in between.

The team behind one-person teams

Make people happy.

Your customers’ experiences make or break your business. You can rely on Ruby to create the kinds of personal connections that drive loyalty.

Reclaim your time.

Ruby customers gain hours back every month to focus on what’s important—whether it’s productive time or priceless moments to unwind.

Grow without Google.

You don’t need to play the algorithm game to connect with new customers. Ruby’s virtual receptionists generate word-of-mouth and referrals for you.

“Since we do 90% of our business by referral and email, we don’t need a regular 9-5 desk worker who handles phone calls. Ruby has been fantastic for handling the remaining inquiries. We can focus on supporting our clients rather than on hiring for phone support in a challenging labor market. For us as a Silicon Valley company, the savings in cost and owner time are huge.”

Nat Crawford

CEO, IYE Tutoring and College Counseling

SMALL BUSINESS RESOURCES

Explore the big library of small business resources.

Ruby is the gold standard. In terms of companies whose model of customer service should be emulated, you think of places like Disney and Nordstrom, but Ruby has that same feeling.

Diana Gleeson

Education
Perkiomen School

The eyes, ears, and voice of growing companies

Capture more leads.

Missing calls? Watching website visitors bounce? Use Ruby to snap up more opportunities and boost your revenue.

Ensure consistent quality.

Whenever and wherever people reach your business, we’ll be there to represent you in the best light and make great first impressions.

Make life easier for your employees.

Callers and website visitors expect answers 24/7. That doesn’t mean you need to work longer. We’ve got it covered.

“Ruby’s fantastic receptionists are a key part of my commercial real estate team. They efficiently handle my inbound calls with an awesome combination of professionalism and spunk. With Ruby on my side, I can be sure that I’ll never miss an opportunity.”

William Vogel

Decker Environmental

The human-to-business connection

Get backup you can rely on.

Show your customers you care by ensuring a friendly, highly-trained professional answers even when you’re closed or unavailable.

Streamline customer experience.

Improve customer sentiment and offer support in multiple channels at a fraction of the cost of another in-house hire.

Gain new insights about the people you serve.

Learn more about your customers—who they are, why they’re reaching out, and what it takes to win their business—with Ruby’s call notes.

“The receptionists answer the phone as if they are in our office. Customers have no idea it’s an answering service! It has saved us time and we don’t miss any new potential customer calls. Communication with our current customers is very important—they want to speak to a human being when they call. Very easy for our customers to book customer calls or consultation calls using Calendly.”

Ana Mirwald

Home Services
Magnolia Cleaning Service

Partner spotlight

DSG: digital business information management

Make sure you show up online for your community with DSG’s hyperlocal digital marketing services.

Ready to transform your business with Ruby?