SOLUTIONS

Customer communication, covered.​

If you’re looking for the #1 multichannel customer communication solution for small businesses—you’ve found it. Ruby gives you one central point for communication with virtual receptionists handling your calls and chats, so your customers always reach a real person.

Two channels,
one exceptional service.

Ruby acts as a seamless extension of your business, delivering unforgettable experiences online and over the phone.

Ruby is more than an answering service. We’re your all-in-one solution for delighting the people you serve, whenever and however they reach out.

Friendly, highly trained professionals or an advanced, agile communication platform? With Ruby, you have both—and so much more.

Get tools to save time today—and insights to grow tomorrow. It’s all customizable, available on demand, and trusted by thousands of companies like yours.

Key features and capabilities

Live call answering

Ruby’s friendly virtual receptionists are ready to create meaningful connections with your callers full-time, part-time, or as an overflow solution.

Managed live chat

Consumers expect businesses to be as available online as they are over the phone. We’ll make sure your website visitors can reach a real, highly-trained person as soon as they walk through your digital front door.

Transcripts and notifications

From new leads to appointments, customer support conversations, and more, Ruby makes it easy to stay on top of important conversations.

Unified inbox

Manage all your phone and live chat communications in one place—the Ruby app.

Call connect

When a website visitor is chatting and needs more support or is ready to buy, Ruby can connect them to you through a live phone call.

Robocall and IP filtering

Online and over the phone, Ruby acts as united front against spam chatters and callers draining your time.

“Ruby is a great choice. If you’re at a point in your business where you need to scale up, it’s the best choice. It’s an excellent decision for any kind of growing business to help alleviate some of the stress of a busy season or high call volume. Using Ruby is a no-brainer.”

Nick Murdock

Home Services
Murdock’s Moving & Hauling

Mobile App

Meet the Ruby app.

Read call and chat transcripts, track usage, view reports, and much more. The Ruby app puts you in control of your business—no matter where you are.

 

Update receptionists on your preferred call answering instructions, manage chat tags, sync your day’s schedule using Ruby’s calendar integration, and provide messages you’d like relayed to your callers and website visitors.

Quickly follow up with prospects by accessing lead data and important customer details such as phone number, where they’re located, and who referred them.

 

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

 

Work from anywhere, never miss an opportunity, and make a great impression.

40,000 calls answered every day.

60,000 chats sent every month.

14,000+ businesses trust Ruby.

Industry solutions

Industries

Ruby for attorneys and law firms

Ruby is the leading client communication solution for legal professionals. Learn how our key features delight clients while increasing billable hours.

Industries

Ruby for home services

Plumbers, roofers, electricians, HVAC technicians, landscapers, and other home services businesses depend on Ruby to save time and generate leads.

Industries

Ruby for business services

Consultants, creative firms, IT providers, and countless others use Ruby to ensure clients experience the personalized service they deserve.

Industries

Ruby for financial services

CPAs, CFPs, and other accounting professionals rely on Ruby to create personal connections with new and existing clients.

Industries

Ruby for small businesses

Whether you just launched or have been serving your community for years, consider Ruby your partner for gaining and retaining customers.

Ready to get started?

Save 20% on live chat when you sign up for a multichannel plan. Check out the details and customize the perfect plan for your business.