Solutions

Capture opportunities with 24/7 live chat.

Turn your website into an experience-making, data-gathering, lead-generating machine. Ruby’s live chat solution connects visitors with friendly, human professionals—expanding your reach and growing your business.

Live Chat

Ruby's live chat team turns website traffic into leads.

At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. We use every chat as an opportunity to make a connection and collect actionable insights.

24/7 coverage

Your website doesn’t close at 5pm, and neither do we. Ruby is here 24/7/365 to connect with your visitors and offer help.

Responses in 60 seconds or less

With Ruby, website visitors can count on a response from a friendly, trained professional within a minute of starting a chat.

Website lead capture

We help you understand who’s visiting your site and why, collecting and verifying the information you need to prioritize sales follow-ups.

Mobile app

Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, set up notifications for new leads, and more.

Chat–call connection

Want to connect with a prospect when they’re most receptive? Ruby can make it happen by transferring the conversation to you, live.

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect your and your patients’ information.

Why use Ruby to manage live chat?

40% more conversions than other channels.

Your website is your digital front door. Visitors often want to learn or purchase something. We make it easy for them to do both.

42% of customers prefer chat.

You don’t leave callers hanging. What about website visitors? Use Ruby to deliver better online experiences.

200,000+ positive live chat ratings.

Our numbers speak for themselves. Ruby’s managed chat service earns consistently high ratings on review sites like Trustpilot.

Countless connections made.

If your customers’ or clients’ experiences online matter to your success, there’s no better option than Ruby.

“Our first month using Ruby’s chat service has been extremely high yield—conversion rate over 50%! I’m hooked.”

Dr. Andre Mitchell

Healthcare
Cellulite Physician Services

Mobile App

Meet the Ruby app.

Read chat transcripts, track usage, view reports, and much more. The Ruby app keeps you connected with your online customers even when you’re away from your keyboard.
Review chat tags, update canned responses, review support requests, and provide messages you’d like relayed to your website visitors.
Quickly follow up with prospects by accessing lead data and important customer details such as phone number, where they’re located, and who referred them.

Update your availability any time to take advantage of Ruby’s call-connect service and have website visitors transferred directly to your sales team.

Work from anywhere, win more business, and make a great impression.
Resources

Learn more about
generating businsess with live chat.

Live chat is one of the most important communication channels for growing businesses, yet many struggle to manage it effectively. Explore our resources to learn how chat provides better experiences and captures more opportunities.

Industry solutions

Industries

Legal live chat services

From growing law firms to solo practices, thousands of legal professionals outsource online client communication to Ruby.

Industries

Live chat for home services

Ruby is the go-to team of customer communication pros for home services pros like roofers, plumbers, and electricians.

Industries

Live chat for business services

Ruby enables business services providers such as consulting firms and SaaS companies to deliver fast, friendly communication online.

Industries

Financial live chat services

Accountants, tax advisors, and other finance professionals rely on Ruby to capture leads and build loyalty through live chat.

Industries

Live chat for small businesses

Businesses of all kinds trust Ruby to connect with new and existing customers online, creating meaningful connections that convert and build loyalty.

Ready to get started?

Ruby live chat pricing starts at $129 per month. Explore our plans and learn more about why 14,000+ businesses trust Ruby.

Don't leave without your free guide!

Learn how to use live chat to connect with website visitors and grow your business.