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Multichannel customer communication

Solutions

Deliver personal experiences online and over the phone with one central point for communication.

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Virtual receptionists

Delight callers while capturing more opportunities.

Live chat

Engage and convert website visitors with managed website chat.

Why Ruby?

Delight callers while capturing more opportunities.

Dynamic integrations

Leverage your tools in one unified platform.

Ruby partners

Who we serve

Teaming up with best-in-class organizations to grow your business.

Meet our network
Legal

Attorneys, small firms, and other legal professionals.

Home services

Roofers, plumbers, HVAC, landscapers, and contractors.

Business services

Marketing firms, IT, insurance agents, designers, and agencies.

Healthcare

Doctors, dentists, solo practitioners, chiropractors, and other providers.

Financial services

CPAs, business consultants, tax experts, and financial advisors.

Small businesses

Freelancers, solopreneurs, small teams, startups, and more.

Customer stories

Resources

Prepare for the road ahead with in-depth insights and practical resources.
Explore customer stories
Blog
Resource library

The lead generation playbook

One guide. Nine experts. Countless ways to grow your business.

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Pricing

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Call us: 844-311-7829
Solutions

Capture opportunities with 24/7 live chat.

Turn your website into an experience-making, data-gathering, lead-generating machine. Ruby’s live chat solution connects visitors with friendly, human professionals—expanding your reach and growing your business.

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Live Chat

Ruby's live chat team turns website traffic into leads.

At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. We use every chat as an opportunity to make a connection and collect actionable insights.

24/7 coverage

Your website doesn’t close at 5pm, and neither do we. Ruby is here 24/7/365 to connect with your visitors and offer help.

Responses in 60 seconds or less

With Ruby, website visitors can count on a response from a friendly, trained professional within a minute of starting a chat.

Website lead capture

We help you understand who’s visiting your site and why, collecting and verifying the information you need to prioritize sales follow-ups.

Mobile app

Available for iOS and Android, the Ruby app makes it easy to monitor chat activity, view transcripts, set up notifications for new leads, and more.

Chat–call connection

Want to connect with a prospect when they’re most receptive? Ruby can make it happen by transferring the conversation to you, live.

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect your and your patients’ information.

Why use Ruby to manage live chat?

40% more conversions than other channels.

Your website is your digital front door. Visitors often want to learn or purchase something. We make it easy for them to do both.

42% of customers prefer chat.

You don’t leave callers hanging. What about website visitors? Use Ruby to deliver better online experiences.

200,000+ positive live chat ratings.

Our numbers speak for themselves. Ruby’s managed chat service earns consistently high ratings on review sites like Trustpilot.

Countless connections made.

If your customers’ or clients’ experiences online matter to your success, there’s no better option than Ruby.

“Our first month using Ruby’s chat service has been extremely high yield—conversion rate over 50%! I’m hooked.”

Dr. Andre Mitchell

Healthcare
Cellulite Physician Services

Mobile App

Meet the Ruby app.

Read chat transcripts, track usage, view reports, and much more. The Ruby app keeps you connected with your online customers even when you’re away from your keyboard.
Review chat tags, update canned responses, review support requests, and provide messages you’d like relayed to your website visitors.
Quickly follow up with prospects by accessing lead data and important customer details such as phone number, where they’re located, and who referred them.

Update your availability any time to take advantage of Ruby’s call-connect service and have website visitors transferred directly to your sales team.

Work from anywhere, win more business, and make a great impression.
Resources

Learn more about
generating businsess with live chat.

Live chat is one of the most important communication channels for growing businesses, yet many struggle to manage it effectively. Explore our resources to learn how chat provides better experiences and captures more opportunities.

The new front door to your business

What does it take to build an effective online presence? What should you know about user experience? Get the answers in our guide.

The ultimate guide to live chat

Customers and clients expect fast, personal responses online, but few businesses deliver. Learn how live chat closes the gap.

Scorecard: How to choose a live chat provider

Not sure what chat provider is right for your business? We’ve put together a handy scorecard to help.

Industry solutions

Legal
Home services
Business services
Financial services
Small businesses

Industries

Legal live chat services

From growing law firms to solo practices, thousands of legal professionals outsource online client communication to Ruby.

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Industries

Live chat for home services

Ruby is the go-to team of customer communication pros for home services pros like roofers, plumbers, and electricians.
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Industries

Live chat for business services

Ruby enables business services providers such as consulting firms and SaaS companies to deliver fast, friendly communication online.
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Industries

Financial live chat services

Accountants, tax advisors, and other finance professionals rely on Ruby to capture leads and build loyalty through live chat.
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Industries

Live chat for small businesses

Businesses of all kinds trust Ruby to connect with new and existing customers online, creating meaningful connections that convert and build loyalty.
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Ready to get started?

Ruby live chat pricing starts at $129 per month. Explore our plans and learn more about why 14,000+ businesses trust Ruby.

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and retaining customers.

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