Deliver personal experiences online and over the phone with one central point for communication.
Teaming up with best-in-class organizations to grow your business.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
Discover how other small businesses have secured success by investing in customer communication.
We analyzed 62 million calls small businesses received from 2018 to 2022. Explore the insights—from new customer growth over the phone to changing rates of frustrated callers, robocalls, and more.
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Solutions
Turn your website into an experience-making, data-gathering, lead-generating machine. Ruby’s live chat solution connects visitors with friendly, human professionals—expanding your reach and growing your business.
Live Chat
At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. We use every chat as an opportunity to make a connection and collect actionable insights.
40% more conversions than other channels.
Your website is your digital front door. Visitors often want to learn or purchase something. We make it easy for them to do both.
42% of customers prefer chat.
You don’t leave callers hanging. What about website visitors? Use Ruby to deliver better online experiences.
200,000+ positive live chat ratings.
Our numbers speak for themselves. Ruby’s managed chat service earns consistently high ratings on review sites like Trustpilot.
Countless connections made.
If your customers’ or clients’ experiences online matter to your success, there’s no better option than Ruby.
Mobile App
Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.
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Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.
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Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.
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Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.
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Work from anywhere, never miss an opportunity, and make a great impression.
“Our first month using Ruby’s chat service has been extremely high yield—conversion rate over 50%! I’m hooked.”
Dr. Andre Mitchell
Healthcare
Cellulite Physician Services
Resources
Live chat is one of the most important communication channels for growing businesses, yet many struggle to manage it effectively. Explore our resources to learn how chat provides better experiences and captures more opportunities.
Ruby live chat pricing starts at $129 per month. Explore our plans and learn more about why 14,000+ businesses trust Ruby.
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Learn how to use live chat to connect with website visitors and grow your business.
