We’re excited to announce that Ruby Founder & CEO Jill Nelson has been named a 2012 Customer Champion by 1to1 Media! Each year, 1to1 Magazine chooses a handful of customer-focused leaders who excel at creating a culture of exceptional customer service, and this year, they chose Jill for her innovation and unique approach to customer-centricity: Give your employees a good sense of purpose, and they will naturally seek to pay it forward.
In an increasingly technology-focused, virtual world, Jill has incented, inspired, and empowered Ruby’s virtual receptionists to wow clients and make meaningful connections. In turn, these personal connections have fueled Ruby’s success. “It’s important to make a difference,” said Jill. “And it works.”
For more about Jill’s creative vision of customer experience and to see the full list of the 2012 Customer Champions, check out 1to1 Magazine’s website here.