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Professional outbound calling that scales with your business

The same friendly, professional service is available for outbound calls.

Learn more

Ruby is happy to place calls for you.

Ruby can do more than answer your inbound calls. Our virtual receptionists can also make or return calls on your behalf.  

Great for:

Confirming appointments

Scheduling meetings

Letting people know you’ll be out of town 

...and more!

See outbound calling in action:

How outbound calling with Ruby works

Log into Ruby through the dashboard or app.
Select Assist on the upper right corner of the screen. On the dashboard, this is the receptionist icon. On the app, it’s under the three dots.
A Request Assist box will pop up. If you have multiple accounts, locations, or numbers with Ruby, you can choose which one you’d like the call to come from.
Simply type the details of your request and click Submit. A Ruby receptionist will take it from there!

 

Following up sounds simple until the day starts moving. 

A new lead needs a call back. Appointments need to be confirmed. A customer needs a quick update. Suddenly, the 5-minute call list has turned into another task that gets pushed to tomorrow.

The problem isn’t just a long to-do list. Every delayed callback is a missed opportunity to strengthen a relationship, confirm a job, or convert a lead you’ve already invested time and money to attract.

Ruby helps keep those conversations moving. Our friendly receptionists can make outbound calls on your behalf, helping you respond faster, stay organized, and deliver the thoughtful service your customers expect.

With Ruby, you can:

  • Have friendly receptionists make or return calls on your behalf
  • Confirm appointments and schedule meetings
  • Automate follow up with new leads before they lose interest
  • Share approved updates with customers, clients, or patients
  • Submit call requests through the Ruby app, dashboard, or email

What Ruby’s outbound calling service can do for your business

Every follow-up matters.

Whether someone completed a website form, called while your team was busy, or needs a quick scheduling update, timely communication helps build confidence and keeps business moving forward.

Ruby’s receptionists can place outbound calls using your approved information and preferences. Our outbound calling service can confirm appointments, return calls, schedule meetings, share updates, collect important details, and document the outcome, giving your team one less task to manage while ensuring every conversation receives prompt attention.

See outbound business calls in action

A prospective client fills out your contact form while everyone is tied up with appointments. That form submission can trigger an automated request through Zapier, sending the lead’s details to Ruby for an outbound call during business hours. A customer needs a callback while you are on a job site. A patient needs tomorrow’s appointment confirmed.

Instead of letting those conversations wait until someone finds time, your connected workflow can automatically send Ruby the details, or your team can submit the request directly. A trained receptionist places the call, represents your business professionally, and keeps everything moving forward.

It’s an easy way to stay responsive without interrupting your team’s day—and to follow up with new opportunities while their interest is still fresh.

Protect every lead you've worked to earn

Every lead represents an investment.

Whether someone found your business through Google Ads, Local Services Ads, a referral, social media, or your website, you’ve already invested time or marketing dollars to create that opportunity. Letting that lead sit in voicemail—or waiting hours to call them back—can mean losing business to a competitor who responded first.

Ruby helps protect those opportunities by following up quickly during business hours. Instead of wondering whether someone remembered to make the callback, you can trust that every lead receives timely, professional attention.

Seamless integration with your calendar and CRM

Outbound calling shouldn’t create more administrative work after the conversation ends.

Ruby helps keep your team organized by using the information, workflows, and tools you already rely on. Receptionists can schedule appointments, confirm meetings, collect important details, and document call outcomes so your team has the information they need without chasing down notes or repeating conversations.

The result is a smoother workflow, fewer manual tasks, and a clearer path from first conversation to next step.

Why Ruby outperforms a traditional outbound call service

Making a call is only part of the job. How that conversation feels matters just as much.

Someone calling a law firm may be navigating a stressful legal situation. A homeowner may need urgent help after discovering a leak. A patient confirming an appointment may simply want reassurance that everything is set.

Ruby receptionists don’t rely on rigid scripts. They listen carefully, adapt naturally within your guidelines, ask thoughtful follow-up questions when appropriate, and represent your business with warmth and professionalism. That combination of empathy and critical thinking helps every conversation feel like it came from someone on your own team.

When evaluating outbound call handling companies, look beyond who can place the call. Consider who can create an experience that reflects the level of care your business is known for.

People-powered calls backed by AI-enhanced tools

Ruby’s outbound services are people-powered first. 

Every outbound call is made by a trained receptionist who listens, responds naturally, and represents your business according to your preferences.

Behind the scenes, AI-enhanced tools help organize information, improve efficiency, and support smoother communication. They help our receptionists work more effectively—but they never replace the human connection that makes conversations feel personal.

Technology helps keep everything organized. People create the experience your customers remember.

Quality assurance and compliance you can count on

Every outbound call should sound like it came from someone who knows your business. 

Ruby receptionists use your approved information, follow your communication preferences, and represent your business professionally in every interaction. Rather than simply checking a task off a list, they focus on creating conversations that feel natural, helpful, and aligned with your brand.

That means your customers receive a consistent experience, whether they’re speaking with your internal team or with Ruby.

Frequently asked questions

After you submit a request for an outbound call, you can expect Ruby to make the call within 30 minutes during the hours of 5am and 6pm Pacific, Monday through Friday. If you make your request outside of those hours, we’ll take care of it the next business day. 

Yes, you can also request outbound calls by emailing staff@ruby.com. (Note that the call may be made up to 24 hours later on the next business day if you use this method.) 

A. We’re happy to help with batch requests.* Just email the details to staff@ruby.com. (Note that the calls may be made up to 48 hours later on the next business day if you use this method.) 

*This applies to batches ranging from two to 20–30 calls. If you want Ruby to make more outbound calls at once, please contact the Customer Happiness Team. 

Outbound calling helps improve lead conversion by reducing response time. When someone requests information, submits a contact form, or wants to schedule an appointment, following up quickly keeps the conversation moving while interest is still high. A timely callback can answer questions, build confidence, and help turn an inquiry into a customer.

Businesses that depend on timely follow-up often see the greatest benefit. That includes law firms, healthcare practices, home services companies, financial professionals, real estate teams, agencies, consultants, and many other small businesses. If callbacks regularly compete with the rest of your workload, Ruby can help keep those conversations on track.

Yes. Appointment scheduling is one of the most common uses for Ruby’s outbound calling service. Ruby receptionists can call to schedule meetings, confirm appointments, share approved details, and collect the information your team needs to follow up.

The cost of outbound call services depends on your plan, usage, and the type of support your business needs. The right fit usually comes down to call volume, how often you need outbound support, and whether you also use Ruby for inbound calls.

Ruby uses your approved information, preferences, and instructions to guide calls, but the goal is not to sound stiff or scripted. Receptionists can follow your preferred greeting, collect the right details, share approved information, and route the next step appropriately.

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